Operations Manager

7 days ago

Taguig, National Capital Region, Philippines Carelon Global Solutions Full time ₱900,000 - ₱1,200,000 per year

Job description:

Responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures.

Primary duties may include but are not limited to:

  • Directs implementation and administration of benefit programs
  • Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes, and government mandated disclosures
  • Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports

Qualifications:

  • At least 2 years of experience as an Operations Manager in the BPO industry
  • Background in handling Telco or Healthcare Account
  • Cross-Functional Collaboration
  • Problem Solving and decision-making abilities
  • Strategic Thinking
  • Six Sigma Trained (Preferred)

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