HR Officer

WHO WE ARE?

At Equilibrium Intertrade Corporation, we are committed to being CUSTOMER CENTRIC, valuing our customers both inside and outside the organization. Our PASSION FOR INNOVATION drives us to continually learn and adapt, as we believe that to lead in our industry, we must never stop exploring new ideas. We stand resilient and steadfast, embodying a WINNING SPIRIT that thrives amid challenges, fully committed to the growth of the coffee industry. Our COLLABORATIVE nature allows us to engage with a diverse community—Farmers, Baristas, small business owners, and representatives from coffee chains—treating each individual with the respect and attentiveness they deserve, united by shared goals and values. Our commitment to SUSTAINABILITY makes us future-friendly, as we diligently practice environmentally responsible initiatives.

Above all, we take pride in being Equilibrium, a work environment where people can shine, speak up, and bring out the best in themselves and support one another like FAMILY.

Are you one of us? If you are, then JOIN US

We are HIRING:

People and Culture Operations Officer

Job Description

The People and Culture Operations Officer will be responsible for supporting various HR functions with a focus on HR helpdesk, employee documentation, compliance, HRIS management, timekeeping, and general administrative tasks.

The role involves managing day-to-day HR operations. The officer will ensure smooth HR processes, maintain compliance with regulatory requirements (DOLE, LGU, Statutory Benefits), and contribute to enhancing the employee experience through efficient and responsive HR support.

Job Responsibilities

1. HR Helpdesk Support

a. Act as the Point of Contact (POC) for employees regarding HR-related inquiries, providing clear and real time responses.

b. Oversee employee concerns and ensure prompt resolution of employee issues.

2. Employee Documentation and Records Management

a. Oversee maintenance of accurate and up-to-date employee records in line with legal requirements and company policies.

b. Ensure timely and proper processing of employee offboarding, and related documentation (accountability etc.).

c. Supervise the management of employee files and documentation to ensure compliance with internal policies and external regulations.

3. Compliance and Statutory Requirements

a. Ensure that the company is compliant with labor laws, government regulations (DOLE), and statutory requirements (i.e., HDMF, PHIC, BIR & SSS).

b. Oversee the preparation and submission of reports and remittances for statutory compliance, ensuring adherence to deadlines.

c. Handle communication with Local Government Units (LGUs) for permit and clearance renewals and other compliance-related matters.

d. Support the HR team in addressing any compliance issues or changes to regulations.

4. HRIS (Human Resource Information System) Administration

a. Manage employee data within the HRIS, ensuring accuracy, timeliness, and completeness.

b. Generate reports from the HRIS for HR analytics, payroll, compliance, and other operational needs.

c. Supervise and ensure proper data entry and record-keeping by the HR team, including the handling of sensitive employee information.

5. Timekeeping

a. Oversee the accurate processing of employee timekeeping records, including attendance, overtime, shift changes, and leave requests.

b. Ensure that timekeeping data is correctly prepared and submitted for payroll processing, and work to resolve any discrepancies in time logs.

c. Manage and review timekeeping reports to ensure they are aligned with company policies and labor laws.

6. Total Rewards Management

a. Point of Contact (POC) for total rewards offerings and policies.

b. Respond to employee inquiries, providing guidance and support on compensation, benefits, and recognition matters.

c. Assist in developing and implementing competitive compensation programs that attract and retain employees.

d. Manage and administer employee benefits programs (health maintenance organization, retirement, and insurance plans).

e. Support the P&C Sr. Manager in developing and managing of salary structures, and pay-for-performance programs.

7. HR Administrative Support

a. Provide general administrative support to the People and Culture team, including preparing HR-related reports, and maintaining filing systems.

b. Oversee the company related events (e.g., Team Building, Christmas Party and etc.).

c. Supervise administrative duties handled by the HR support personnel, ensuring tasks are completed efficiently and accurately.

8. Process Improvement

a. Act as Quality Assurance (QA) Champion contributing to the continuous improvement of HR processes, identifying areas for efficiency and process enhancement including documentation.

b. Collaborate with the People and Culture Team to implement best practices in human resources related operations and support the achievement of organizational goals.

QUALIFICATIONS

Knowledge/Experience

● Bachelor's Degree in Human Resources Management, Development, Psychology, Business Administration or a related field is required

● Minimum 3 years of related experience and in the same role can be considered in lieu of education; previous experience in (HR) Generalist role.

● Demonstrated strong capacity to implement and maintain Total (Talent) Reward & Experience processes.

● Outstanding application and knowledge of change and culture management principles, techniques & tools.

● High level of capability in the use of MS suite, intermediate skills in MS Excel including the use of formulas and functions is a requirement.

Skills/Abilities

● Excellent Leadership Skills

● Outstanding Organizational & People Skills

● Strong Stakeholder Management Skills Coaching/Mentoring Skills

● Adept with a variety of multimedia training, learning platforms and methods

● Excellent influencing and interpersonal skills with people at all levels, internally and externally

● Effective planning and project management skills with the ability to set and work to personal, team and corporate deadlines

● Ability to engage, conduct diagnosis, analyze findings, generate options and build commitment to solutions

● Excellent Time Management

● Excellent Project Management

● Must be analytical and possesses excellent problem-solving skills

● Must be a strategic, creative, and critical thinker

● Excellent Presentation and Facilitation Skills

● Strong written and oral communication skills, including presentation skills.

● Proficient with Microsoft Office Suite or related software

Attitude

● With high sense of integrity and work ethics

● A character worthy of emulation

● Track record in delivering successful Total (Talent) Rewards & Experience projects, initiatives and supporting major organizational change; influencing, building and sustaining relationships in order to achieve results.

● Experience of, and commitment to, continuous organizational improvement and the ability to act as a change agent

● Self-motivated, highly enthusiastic and results-focus

● Flexible, adaptable and comfortable with ambiguity

● Solution-oriented

● Committed to high standards and continuous improvement

● Ability to move between big picture and detail

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Promotion to permanent employee

Work Location: In person