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Warranty Officer
2 weeks ago
Duties & Responsibilities
- · Prepare and process warranty claims/documentation according to company guidelines
- · Ensure that the claims are process properly and continuously work on denied claims to secure payment for warranty work
- · Explain warranty claims and standards with customers and at the same time make sure that the claims are submitted on time
- · full detailing of the vehicle such as exterior, interior and engine wash. The vehicle must be free from dents, scratches, chip offs, and watermarks. Tires must always be kept well-polished.
- · Provides high level of service to internal and external customers.
- Notifies Sales Advisor/Manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the Sales Advisor/Manager when all parts have arrived and when they will be delivered.
- Follows up on back-ordered parts.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- · Makes sure all internal requests for parts are billed on service repair order.
- · Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- · Issues and tracks requested shop tools to technicians.
- · Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
- · Sets up orders for daily shipment, delivery or pick-up.
- · Solicits assigned accounts by phone.
Job Type: Full-time
Pay: Php16, Php18,000.00 per month
Work Location: In person
