Office Staff
1 day ago
Job description:
Job Summary:
We are looking for an Customer Service Representative to join our team in the retail sales of household appliances. The role involves assisting customers with product inquiries, sales support, and after-sales service to ensure a positive shopping experience. The ideal candidate is approachable, detail-oriented, and passionate about helping customers find the right appliances for their needs.
Key Responsibilities:
- Provide professional assistance to customers through in-store, phone, or online inquiries.
- Explain product features, specifications, pricing, and warranty details clearly and accurately.
- Process customer orders, returns, and exchanges in accordance with company policies.
- Coordinate with the sales and logistics teams for delivery updates and order tracking.
- Handle customer complaints and provide quick and effective solutions.
- Maintain records of customer interactions and transactions in the system.
- Stay knowledgeable about current promotions, new product releases, and store policies.
- Support the sales team in achieving customer satisfaction and store sales goals.
Qualifications:
- Education: At least a High School Diploma or Bachelor's Degree (any field).
- Experience: No prior experience required; experience in retail or customer-facing roles is an advantage
- Strong communication and interpersonal skills.
- Good problem-solving and active listening abilities.
- Basic computer skills (MS Office)
- Ability to multitask and work well under pressure.
- Customer-focused attitude with professionalism and enthusiasm.
Benefits:
- Company Christmas gift
- Company events
- Employee discount
- HMO
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
- Paid Sick Leave
- Paid Vacation Leave
- Bereavement Leave
Job Types: Full-time, Permanent
Pay: Php695.00 per day
Benefits:
- Company Christmas gift
- Company events
- Employee discount
- Free parking
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
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