System Support Engineer

7 days ago

Makati City, National Capital Region, Philippines Onward Worldwide Management & Consultancy Full time ₱900,000 - ₱1,200,000 per year

Team Leadership:

  • Supervise and lead a team of IT professionals, providing guidance, support, and fostering a collaborative work environment.
  • Conduct regular performance assessments and encourage continuous skill development.

Monitoring Tools Implementation:

  • Implementation and configuration of monitoring tools to ensure comprehensive coverage of the systems.
  • Collaborate with vendors and internal teams to evaluate and select appropriate monitoring solutions.
  • Manage and maintain IT monitoring system service.

Incident and Problem Management:

  • Real-time monitoring and analysis of IT systems, identifying and responding to incidents promptly.
  • Implement effective incident response procedures to minimize downtime.

Performance Analysis and Optimization:

  • Analyze performance metrics and trends to identify areas for optimization and improvement.
  • Collaborate with other IT departments to implement changes that enhance system performance.

Alert Management:

  • Manage and refine alerting mechanisms to ensure timely notification of potential issues.
  • Develop and implement escalation procedures for critical alerts.

Collaboration with IT Security:

  • Collaborate with the IT security team to align monitoring efforts with security policies and objectives.
  • Implement monitoring strategies to detect and respond to security incidents.

Problem Solving:

  • Track and resolve system issues, ensuring stable system operation, and take preventive measures to reduce future problems.

Documentation:

  • Write technical documents, including system specifications, user manuals, and training materials, to ensure a thorough understanding of the system by the team.
  • Any other task or responsibilities from the immediate supervisor.

JOB SPECIFICATION:

Education - related to IT

Work Experience - At least 3 years of experience in IT industry

Knowledge, Skills, Abilities - Technical operation

Physical Demand - Minimal physical activities

Performance Expectations - Satisfactory level of work

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