System Engineer

17 hours ago


Makati City, National Capital Region, Philippines CUSCAPI PHILIPPINES, INC. Full time ₱300,000 - ₱600,000 per year

System Engineer / Support Engineer - PH

Responsibilities

  • To provide guidance and troubleshooting via phone call and remote support.

  • Perform call and remote troubleshooting of reported issues and also perform proper escalation when necessary based on SLA and WLA.

  • Accurately and concisely capture and document issues, information gathered and troubleshooting outcome in tracking systems and guides.

  • To handle the L2 case escalation such as database (DB) structure amend, corrupted, modification, migration.

  • To perform checking on system error in script, reporting sales not tally (SSR, X Report or Z Report) and sales missing.

  • To handle L3 case escalation related to integration and bux fixing.

Requirements:

  • Possess Diploma or Degree in Computer Science/Information Technology or equivalent.

  • Required skill(s): MS SQL Server, MYSQL, Java, C++

  • Required language(s): English

  • At least 2 year(s) of working experience in the related field is required for this position.

  • Perform standby and after office hour support on rotation basis and must be available whenever your service is schedule/needed including off day/public holidays.


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