Junior Operations Engineer

2 days ago

Makati City, National Capital Region, Philippines Rendition Digital, Inc. Full time $40,000 - $80,000 per year

QUALIFICATIONS:

●      Candidate must possess at least a Bachelor's/ College Degree, Engineering (Computer/ Telecommunication), Computer Science/ Information Technology or equivalent

●      Knowledge in Linux/Unix is required

●      Knowledge of scripting language, any of the following BASH, PERL, PYTHON, AWD/sed

●      TCP/IP knowledge (application layer)

●      Knowledge of AWS EC2, other AWS solutions is a plus

●      Familiar with REST technology

●      Working knowledge of Java, JBoss, Apache Tomcat, Oracle, SQL, Postgres, CVS/SVN, XML

●      Strong analytical and investigative skills

●      Implementation work experience (for senior role)

○      Knowledge in Git or similar version control system

○      Familiar with Jenkins or similar automation systems

●      Excellent customer service, communication and interpersonal skills

●      Experience knowledge of Enterprise monitoring solutions

●      Familiar with tools like IBM Thread Analyzer, Postman, IBM JMeter, SoapUI

●      Java Programming is a plus

●      Quick learner with willingness to share knowledge and ideas.

●      Self-motivated

●      Team player

●      Previous experience in a Travel Industry and related technologies (Preferred)

JOB LEVEL-SPECIFIC QUALIFICATIONS:

A.    Junior Operations Engineer: with at least two (2) years related experience.

Knowledge and experience in the following:

●     Handle high priority issues and make sure all pertinent details are gathered from the customer. Should be able to probe and gather all necessary data using all tools and resources available before escalating to Mid/Senior Operations Engineer or to TOP Primary/Secondary or assigned EOCs.

●     Ownership of low customer production (P3 and P4) issues

●     Responsible for all customer and internal communications on customer production priority (P1, P2, P3 and P4) issues

●     Managing the Support JIRA queue ensuring issues are reviewed and assigned within SLA. Also responsible for ensuring follow up on all open support tickets

●     Monitor Client's hosted customers using various Enterprise Monitoring solutions (Foglight , Sitescope, Splunk, Omniture)

●     Develops and maintains appropriate system documentation and processes and ensure it is kept up to date.

●     Assist in identifying process improvements required to aid operational success

●     Assist in product setup and control of Integration, Pre-Production and Production.

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