Operations Manager – Digital Marketing Agency

2 weeks ago

Manila, National Capital Region, Philippines BruntWork Full time ₱900,000 - ₱1,200,000 per year

This is a remote position.

Schedule: Monday to Friday, 9:00 AM – 5:30 PM (Sydney time)
Break: 30-minute unpaid break
Total Weekly Hours: 40 hours

Our client is looking for an Operations Manager who's not just organized — but operationally obsessed.
You'll be the CEO's right hand, driving system efficiency, workflow design, and cross-team coordination.

This is a hands-on leadership role where you'll rebuild and optimize delivery systems in ClickUp, ensuring consistency across service lines — ads, email, SEO, content, and CRO.

If you thrive on process optimization, love turning chaos into clarity, and can lead both people and systems, this role is for you.

Responsibilities
Operations & Workflow Efficiency

  • Report directly to the CEO, translating strategic goals into efficient operational systems.

  • Audit, map, and optimize workflows across all departments (ads, email, SEO, content, CRO, strategy).

  • Build and maintain ClickUp templates, automations, dashboards, and SOPs.

  • Lead continuous improvement initiatives to enhance productivity and delivery speed.

  • Identify inefficiencies and implement scalable, system-driven solutions.


Project & Delivery Oversight

  • Oversee day-to-day execution of client projects across delivery teams.

  • Monitor deadlines, workloads, and dependencies to ensure timely completion.

  • Lead weekly delivery reviews and cross-department syncs.

  • Track and report operational metrics (capacity, output, delivery times, bottlenecks).


Cross-Team Communication & Collaboration

  • Act as the bridge between Account Managers and Delivery Teams.

  • Establish structured communication channels and ensure inter-team accountability.

  • Maintain a calm, solution-focused approach to keep operations aligned.


System Design & Automation (ClickUp Focus)

  • Develop ClickUp as the single source of truth for all agency operations.

  • Integrate ClickUp with Slack, Google Drive, and Zapier for maximum efficiency.

  • Continuously optimize automations to reduce manual work and improve turnaround times.


Leadership & Culture

  • Support the CEO in fostering a high-performing, high-clarity operational culture.

  • Lead by example — proactive, precise, and positive under pressure.

  • Empower teams to communicate better and execute faster.

Requirements

  • Proficiency in Google Workspace (Drive, Sheets, Docs) for process management.

  • Experience using Slack, ClickUp, and Zoom for collaboration and reporting.

  • Familiarity with automation tools like Zapier or Airtable.

  • Strong understanding of creative and performance marketing workflows.

  • Experience supporting remote, cross-functional teams.

Must-Haves

  • Expert-level ClickUp skills (workspace architecture, automations, dashboards, reporting).

  • Proven experience in agency operations or project management, ideally in marketing or creative industries.

  • Strong grasp of digital marketing delivery cycles (ads, email, SEO, creative, CRO).

  • Excellent organizational, communication, and problem-solving skills.

  • A bias for action — you don't wait for direction; you build solutions.

Independent Contractor Perks

  • HMO coverage (available in eligible locations)

  • Permanent work-from-home setup

  • Immediate hiring

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