Operations Training Specialist

2 weeks ago


Dumaguete, Central Visayas, Philippines Straive Full time ₱150,000 - ₱250,000 per year

Key responsibilities

  • Design & Deliver
    : Create and conduct engaging onboarding and continuous learning sessions on operational processes, systems, and client requirements.
  • Coach & Evaluate
    : Provide one-on-one coaching to boost performance, and analyze metrics to assess training effectiveness and identify improvement opportunities.
  • Collaborate & Improve
    : Partner with Operations and Quality Assurance to address performance gaps and contribute to process improvement initiatives.

Qualifications

  • Experience
    : At least 2 years in a training or training-related role, preferably within the BPO or customer support industry.
  • Skills
    : Strong presentation, facilitation, and communication skills. Experience with LMS and standard MS Office applications is a plus.
  • Attribute
    : Highly collaborative, adaptable, and results-oriented.


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