Operations Manager

1 day ago

Davao City, Davao, Philippines Flatworld Solutions (Philippines), Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Flatworld Philippines is a Great Place to Work-certified company committed to the vision of building a diverse and inclusive workplace culture where our employees can thrive. We are looking for passionate, talented, and innovative individuals to join our Team.

The Account Manager is responsible for maintaining strong customer relationships and delivering and improving results across multiple projects they will handle. The core responsibilities would include but are not limited to performance management, client relations, employee satisfaction, and other financial metrics like Shrinkage, Attrition, etc.

Responsibilities:

  • Responsible for the day-to-day operations and delivery of operational metrics and client KPIs including daily service level, customer experience, sales numbers, etc.
  • Maintain positive relationships with customers by proactively engaging with them in line with their expectations.
  • Analyze performance stats to determine the appropriate action to meet goals and identify areas of improvement.
  • Motivate and effectively performance-manage the teams to ensure overall targets and business plan delivery.
  • Ensure quality standards, data security, and company policy compliance are maintained.
  • Reports directly to the Service Delivery Manager

Skillsets:

  • Experience in managing both Inbound and Outbound Campaigns.
  • Strong Sales Background is an advantage.
  • Strong leadership, management, and motivational skills
  • Excellent Analytical Skills and detail-oriented.
  • Excellent leadership, people management, communication, and influencing skills.
  • Ability to translate business strategy into day to day delivery.

Qualifications:

  • Bachelors Degree preferred.
  • Excellent verbal and written communication skills.
  • Good computer skills and the ability to use business support software's. Must be adept in MS Excel.
  • Six Sigma training or certification would be preferred.
  • Willing to work onsite in Davao City.
  • At least 3 years of leadership experience in a BPO setting

Interested candidates are requested to send their updated CV or may walk- in at Flatworld Solutions Philippines Inc. KSS Building, Buhangin Road Corner Olive Street,Davao City 8000, Philippines. Recruitment opens from 9am-7pm; Mondays to Fridays.

  • Operations Manager

    5 days ago

    Davao City, Davao, Philippines Awesome CX Full time ₱600,000 - ₱800,000 per year

    Operations Manager for Awesome CX by Transcom - DavaoAwesome CX by Transcom is looking for talented individuals like you to join our awesome team Be anOperations Managerfor our Awesome CX by Transcom Davao site. This role will focus on the profit and growth of his/her business area through employee performance management, service delivery and client...

  • Operations Manager

    5 days ago

    Davao City, Davao, Philippines Toplis Logistics Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    The Operations Manager is responsible for the overall operational efficiency, resource management, and strategic oversight of all projects. This role ensures projects are delivered on time, within budget, and to the highest quality and safety standards. The Operations Manager leads the project management and field teams, drives process improvement, and acts...

  • Operations Manager

    5 days ago

    Davao City, Davao, Philippines Unibakers Corporation Full time ₱90,000 - ₱120,000 per year

    1. Educational BackgroundBachelor's Degree in Business Administration, Operations Management, Food Technology, Hotel and Restaurant Management, or a related field.A Master's Degree in Business Management or related discipline is an advantage.2. Work ExperienceAt least 5 years of experience in operations management, preferably in the food manufacturing,...

  • operations manager

    2 weeks ago

    Davao City, Davao, Philippines WAREHOUSEDAD INC Full time ₱360,000 - ₱480,000 per year

    JOB TITLE: Operations ManagerDEPARTMENT: Operations / ManagementREPORTS TO: President / CEO / OwnerJOB SUMMARY:The Operations Manager oversees a company organizational processes and operations to ensure productivity and quality. His/her main duties include the recruiting and hiring process, improving productivity, efficiency, and managing quality...

  • Operations Manager

    5 days ago

    Davao City, Davao, Philippines TalentSync Training and Development Full time ₱1,500,000 - ₱3,000,000 per year

    We areseeking an experienced and dedicated Operations Manager to lead our operations in Davao City. As the Operations Manager, you will play a pivotal role in ensuring the smooth running of our training and development business in this key location. This full-time position will be based in Davao City, Davao del Sur.What you'll be doing• Act as the primary...

  • OPERATIONS MANAGER

    2 weeks ago

    Davao City, Davao, Philippines Aickman and Greene Full time ₱360,000 - ₱420,000 per year

    The Operations Manager position leads and oversees daily profitability and functionality of all stores, ensuring they function effectively and efficiently while maintaining superior product quality, trained workforce, continual improvement and excellent customer service. The Operations Manager is directly responsible for leading staff productivity, managing...

  • Operations Manager

    5 days ago

    Davao City, Davao, Philippines OP360 CDO Full time ₱1,500,000 - ₱3,000,000 per year

    We are seeking a highly motivated and experienced Manager to oversee operations, client engagement, and performance delivery within the construction network portfolio. The Manager will serve as the primary point of leadership for a team supporting the construction account, ensuring that business objectives, client expectations, and operational excellence are...

  • Operations Manager

    5 days ago

    Davao City, Davao, Philippines Acquire Intelligence Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldOperations Manager Site: Santo Domingo, Dominican RepublicReporting to: Operations DirectorAcquire Intelligence exists to...

  • operations manager

    2 weeks ago

    Davao City, Davao, Philippines Divine J Tuna Corp Full time ₱900,000 - ₱1,200,000 per year

    Oversee daily restaurant operations to ensure efficiency and high standards of service and food qualityManage and train front and back-of-house staff, fostering a positive team environmentMonitor inventory, ordering, and supplier relationshipsHandle scheduling, budgeting, and cost control to meet performance goalsEnsure compliance with health, safety, and...

  • Senior Operations Manager

    2 weeks ago

    Davao City, Davao, Philippines Awesome CX Full time ₱900,000 - ₱1,200,000 per year

    We are looking for talented individuals like you to join our team Be aSenior Operations Managerfor our Davaosite. This role will focus on the profit and growth of his/her business area through employee performance management, service delivery and client interaction, and requires effective leadership and business execution.Join our Family as a Senior...