Customer Service Agent

2 days ago

Cauayan Cagayan Valley, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱150,000 - ₱250,000 per year

Department
Customer Service - Cauayan

Employee Type
Probationary

Explore this opportunity as a Customer Service Agent in
Cauayan Airport
and join our growing team at 1Aviation

Attends to passenger needs and requirements based on company policies and procedures within the assigned area.

What You'll Do

  • Perform tasks based on the training provided.
  • Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters; Attend post-flight briefing.
  • Observe on-time opening and closing of counters/gates as required by the Carrier.
  • Maintain cleanliness and orderliness of counters/gates at all times.
  • Attending guests' inquiries and aid and solutions based on company policies and procedures.
  • Handle flight disruption-related issues within authorized parameters and established standards. Escalate to station management issues/challenges beyond authority.
  • Generates ancillary reports and ensures all irregularities are recorded.
  • Prepare documents and endorse special handling guests to designated personnel.
  • Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for deposit.
  • Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as a precaution in case the flight returns for whatever reason.
  • Perform other tasks as may be assigned by immediate superior.
  • Ensure availability of check-in paraphernalia such as DG & Security questions countertop, roll-up banners/standees, signage, baggage tag labels, boarding pass printer, office supplies, boarding pass, baggage handling stickers, ASD forms, etc. at least fifteen (15) minutes before counters are opened. Any inoperative facility must be reported to the concerned.
  • Review pre-flight documents such as but not limited to the following: PNL, SSR, and onward connections for appropriate handling preparations.
  • Perform basic check-in functions such as but not limited to: guest/s profiling, checking of travel documents of guest's prior acceptance for international flights, attend to special handling cases at the check-in counters, acceptance, and collection of applicable fees for check – in baggage of passengers, processing and issuance of boarding pass, etc.
  • Ensureavailabilityofboardinggatematerialssuchasbutnotlimitedtotwo-way radio, flight and boarding gate information placards updated flight booking, announcement guidelines and required forms (e.g. PHF, INAD/Deport Passenger Declaration Form,etc)prior to start of duty.
  • Verify guests' flight details prior acceptance for boarding.
  • CheckhandcarrybagsforsizeandweightrestrictionsandapplyinterceptedbaggagehandlingprocedureoftheCarrier.RelaypiecesofinterceptedbaggagetotheDS-Ramp for monitoring PPBM, and W/B purposes.

An ideal candidate for this role should possess the following qualifications:

  • Must be a graduate of a 4-year course preferably in Hospitality Management/Tourism
  • Preferably with work experience in a Customer Service environment
  • Service oriented, Above-average communication skills

Experience Range Range (Years)
0 - 1 years

Job posted on

  • Customer Service Agent

    2 days ago

    Cauayan, Cagayan Valley, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱150,000 - ₱250,000 per year

    DepartmentCustomer Service - CauayanEmployee TypeProbationary Now Hiring: Customer Service Agent – Cauayan (CYZ) | Join the 1Aviation TeamAre you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Cauayan (CYZ). If you thrive in a fast-paced...

  • Call Agent Associate

    3 weeks ago

    , Cagayan Valley, Philippines TORCH Solutions Full time

    Overview Join to apply for the Call Agent Associate role at TORCH Solutions . We are seeking a customer service representative position located in Cagayan de Oro. As a customer service representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting...

  • Customer Service Agent

    3 days ago

    Cagayan de Oro, Philippines Metacom Full time

    MASS HIRING: Call Center Agents at Cagayan de Oro City! Earn up to 16000 | HMO on day 1 Are you ready to start a rewarding career in the BPO industry? We’re looking for motivated individuals to join our growing team across multiple Metro Manila sites! Job Responsibilities: Provide exceptional customer service with professionalism and patience. Address...

  • Customer Service Representative

    1 week ago

    Cagayan Valley, Philippines Pioneer Development Full time ₱200,000 - ₱250,000 per year

    Sports/Esports Trader/analystResponsible for the monitoring of events, prematch trading (odds/markets adjustments), in-play trading, etc.Job DescriptionsGood in mathematics (addition/subtraction/multiplication/division) & basic knowledge of probability/percentage; there will be a test.Computer literate; must be able to type fast & accurately.Familiar with...

  • Customer Service Representative

    2 days ago

    Cauayan, Philippines Comrise Full time ₱216,000 - ₱252,000 per year

    Job description:We are looking for dedicated Customer Service Representatives (CSR) to join our growing team. The CSR will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.Key Responsibilities:Answer incoming calls, chats, or emails from customers in a...

  • Customer Service Representative

    6 days ago

    Cauayan, Philippines Comrise Full time ₱240,000 - ₱288,000 per year

    Job Overview:Kickstart your career in the BPO industry Join one of the country's top outsourcing companies as a Customer Service Representative. We're looking for enthusiastic and customer-focused individuals who are ready to grow in a dynamic, fast-paced environment. Perfect for fresh graduates or anyone eager to begin a rewarding customer service...

  • Customer Support Agent

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We are looking for passionate and customer-focused individuals to join our team as Customer Support Agents at our CDO site In this role, you will be the frontline connection between our company and our customers, ensuring that every interaction is handled with professionalism, empathy, and efficiency. As a Customer Support Agent, you will respond to customer...

  • Customer Service Representative

    2 days ago

    Cauayan, Philippines Comrise Full time ₱180,000 - ₱228,000 per year

    About the Role:Launch your career in the thriving BPO industry This role is ideal for fresh graduates or anyone looking to start a rewarding career in customer service.What You'll Do:Respond to customer inquiries via phone, email, or chat with professionalism and efficiency.Provide accurate information and deliver outstanding customer...

  • Customer Service Representative

    3 weeks ago

    Cagayan De Oro, Philippines Metacom Full time

    We are looking for enthusiastic and customer-focused individuals to join our team as Call Center Agents for a telecommunications account. Your main responsibility will be to handle inbound and outbound calls, assist customers with inquiries, resolve concerns, and provide excellent service that meets company standards. Qualifications: High school graduate...

  • Customer Service Representative

    2 weeks ago

    Cagayan de Oro, Philippines Metacom Full time

    We are looking for enthusiastic and customer-focused individuals to join our team as Call Center Agents for a telecommunications account. Your main responsibility will be to handle inbound and outbound calls, assist customers with inquiries, resolve concerns, and provide excellent service that meets company standards. Qualifications: High school graduate...