Customer Service Representative
2 weeks ago
Job description:
We are looking for dedicated Customer Service Representatives (CSR) to join our growing team. The CSR will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.
Key Responsibilities:
- Answer incoming calls, chats, or emails from customers in a professional and courteous manner
- Provide accurate information regarding products, services, and policies
- Assist customers with billing, account issues, and client concerns
- Resolve customer issues efficiently and escalate complex cases when necessary.
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Document customer interactions accurately in the system
- Meet performance targets such as quality, productivity, and customer satisfaction
Job Requirements:
- Open to College Graduates /Fresh Grads (No BPO experience required)
- Open to High School Graduates with at least 6 months BPO experience
- Must be willing to work on Night Shift
- Good English communication skills
- Willing to work on shifting schedules, weekends, and holidays.
Job Type: Fixed term
Contract length: 4 months
Pay: Php19, Php21,000.00 per month
Benefits:
- Work from home
Work Location: Remote
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