Remote Tier 3 Technician

2 days ago

Philippines LAdmins Full time ₱300,000 - ₱600,000 per year

Remote Tier 3 Technician
Location: Remote
Employment Type: Full-time
Reports To: Operations Manager

We are seeking a highly skilled Remote Tier 3 Technician to join a growing managed IT services team. This role serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 teams. The ideal candidate is an experienced problem-solver who thrives in a fast-paced, collaborative environment and enjoys working across a wide range of technologies.

Benefits and Compensation
  • Permanent Work from Home
  • Paid Time Off
  • Monthly Performance Bonus
  • Annual Bonus
  • Health Allowance
What you'll do

Advanced technical support & escalation:
Act as the final escalation point for technical support issues across client environments.

Server & systems administration:
Troubleshoot, maintain, and administer:

  • Windows Server environments (2012 R2 and newer)
  • Active Directory, DNS, DHCP, and Group Policy
  • Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)

Migration projects:
Plan and execute complex email and server migrations, including on-prem to cloud or hybrid setups.

RMM management:
Configure, manage, and optimize Remote Monitoring & Management (RMM) platforms to ensure reliable and proactive system performance.

Collaboration & documentation:
Maintain accurate documentation of client systems, procedures, and network configurations. Collaborate with project teams on new deployments and infrastructure upgrades.

After-hours support:
Participate in an on-call rotation and handle after-hours technical emergencies as required.

What you'll bring
  • 5 years of experience in technical support or system/network administration roles
  • Strong knowledge and hands-on experience with:
    • Windows Server (2012 R2–2022)
    • Microsoft 365 administration
    • Active Directory and domain migrations
    • Server and email migrations (Exchange to M365, on-prem to cloud)
    • RMM tools and management best practices
  • Experience working in an MSP or multi-client environment
Preferred Experience
  • Familiarity with:
    • ConnectWise Manage / Automate
    • NinjaOne RMM
    • 3CX phone systems
  • PowerShell scripting for automation
  • Certifications such as Microsoft Certified: Azure Administrator Associate, MCSA, or CompTIA Server
How you work (competencies that matter)

Technical Expertise
• Problem Solving
• Communication
• Customer Focus
• Organization
• Dependability
• Initiative
• Team Collaboration

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