Collections Team Leader

2 days ago

Manila, National Capital Region, Philippines BillEase Full time ₱300,000 - ₱600,000 per year

About Us

Billease offers the easiest way to afford what you want and need today. Our brand centers on making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and seek better online and offline shopping experiences. We embody the core of our name Billease, combining bill and ease, pronounced bilis, meaning speed or swiftness in Filipino.

Learn more:

The Job

Billease is building the most technologically advanced, AI-driven collections shop in the Philippines. We are now hiring a tech-savvy Collections Supervisor.

Team Leadership:

  • Lead and mentor a team of collection specialists.
  • Provide training, guidance, and support to ensure high team performance.
  • Grow the team to 300 FTEs within 2 years.
  • Foster a collaborative and results-driven culture.
  • Set clear KPIs and track progress consistently.

Compliance and Risk Management:

  • Ensure compliance with laws, regulations, and internal policies.
  • Identify and mitigate risks in the collections process.
  • Partner with the risk team to enhance credit risk models and strategies.

Customer Engagement:

  • Implement customer-centric communication approaches.
  • Engage delinquent customers respectfully and empathetically.

Continuous Improvement:

  • Drive process improvements and efficiency initiatives.
  • Stay updated on industry best practices and emerging trends.

The Ideal Candidate

Mid to Senior Level: 3 to 5 years in a similar role in the same industry

Proven leadership experience

Onsite Work Required: Must be able and willing to work onsite

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