Supervisor I, Operations Management

1 week ago

PHLRE Shared ServicesIloilo, Philippines RELX Full time $60,000 - $73,000 per year

 Accountabilities:

  • Gain good understanding of the business to be able to monitor and evaluate accuracy of work, identify opportunities to develop people, improve processes and drive results

  • Manage day-to-day operations including queue and staffing management to ensure overall department operations meet service level objectives   and metrics i.e., Productivity, Efficiency, and Quality. 

  • Proactive and highly motivated with strong performance management skills to ensure employees meet production, accuracy, and efficiency requirements to meet SLAs.

  • Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions

  • Manage and facilitate the corrective action process, partnering with the Manager

  • Process audit – support annual process audit activities

  • Operations Standard – support compliance with established processes

  • Complete other duties as assigned

Qualifications:

  • Bachelor's degree holder

  • Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization

  • Strong organizational, prioritization and delegation skills

  • Proven problem solving and analytical skills

  • Meticulous and project management skills

  • No supervisor experience necessary BUT proven success in managing people and performance

  • RELA 1.0 Graduate is an advantage but not required

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