Operations Supervisor

Accountabilities:

Strategic Partnership with Various Stakeholders

• Ensure a proactive and consultative relationship with all business units supported

• Monitor shows and constantly partner with stakeholders in terms of activities team will support

• Continuously explore opportunities to partner with and support the stakeholders while ensuring continuous growth and upskilling of self and team members

Employee Management

• Ensure new employees are oriented to the organization, its policies, facilities, etc

• Facilitate Employee growth, training and progress through various means

• Develop and implement PIP if performance is not adequate

• Lead regular teambuilding activities including strategic planning, RE Cares, etc.

• Approve and monitor daily team attendance through HR Teamware

• Attrition – maintain annualized negative attrition at or below 10%

• Regularly review the needs of employees

• Help, discuss, evaluate and resolve personal and work issues among team members

• Inform and monitor employees during times of crisis or disaster to assess situation

• Inform the manager of the current situation of team members and recommend solution

Reporting

• Submit regular operation performance status reports to local RX leadership and stakeholders

• Produce monthly performance update and other relevant reports to BU stakeholder

Operational Improvement

• Stakeholder Management – conduct regular operations review and execute action items agreed with the business unit

• Manage multiple projects simultaneously, proactively reprioritizing when necessary as determined by competitive issues.

• Receive, review and monitor and manage workload and assignments of the team

• Manage stakeholder expectations regarding deadlines, quality and efficiency

• Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions

• Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations

• Operations Standard – support compliance with established processes

Hard/Technical, Soft Skills and Complimentary Skills:

• Strong knowledge in Microsoft Word, Excel and PowerPoint

• Strong analytical, quantitative and deductive reasoning skills

• People and Performance Management experience is required

• Experience in events and events management a plus

• Strong written and verbal communication, problem solving, project management, delegation, and mentoring skills

• Strong sense of ownership relating to tasks and responsibilities

• Ability to work under pressure

• Deadline-driven and attention to detail

• Organized and very systematic in handling tasks at hand

• Very proactive in stakeholder management, project ownership, team coordination, and team engagement

• Very decisive and results oriented

• Project and time management skills demonstrated by the ability to manage a number of projects at the same time

• Strong commitment to performance and team success

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Qualifications/Requirements:

• Bachelor's/College Degree in marketing, business management or other related fields

• Must have at least 1 year of working experience in the similar capacity

• Applicants must be willing to work in flexible/rotating schedule depending on business needs

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