Workforce Management Analyst I

1 week ago

PHLRE Shared ServicesManila, Philippines Remitly Full time

The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management of telephonic/voice, e-mail and chat operations for various teams in REPH and offshore business unit partners. S/he will analyze workforce metrics, trends/patterns and resource allocation to meet organizational needs. S/he will be taking the lead in executing complex analysis that will improve forecast accuracy, schedule efficiency, and operational effectiveness. S/he will also lead in modeling out various scenarios for Operations Leaders that provide actionable insights for REPH. S/he is directly responsible for the accuracy of WFM volume forecasts, schedules, schedule models and schedule forecasts for operations, which enable the ability to staff the correct number of employees at the correct time in order to meet customer demand and service level objectives. S/he will perform complex analysis using predictive modeling, etc.

Accountabilities:

  • Real-time monitoring of calls in queue
  • Real-time skilling of agents
  • Generating and sending of pertinent reports
  • Creating and plotting of schedules
  • Provide proactive recommendations

Qualifications:

  • To follow - already requested from HM


We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

  • Workforce Management Analyst I

    7 days ago

    PHL-RE Shared Services-Manila, Philippines RELX Full time $40,000 - $80,000 per year

    The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management of telephonic/voice, e-mail and chat operations for various teams in REPH and offshore business unit partners. S/he will analyze workforce metrics, trends/patterns and resource allocation to meet organizational needs. S/he will be taking the lead...

  • Workforce Analyst I

    1 week ago

    PHL-RE Shared Services-Manila, Philippines Remitly Full time $40,000 - $80,000 per year

    The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day-of and current week Operations. S/he will also provide additional scheduling support by creating and generating schedules and optimizing when necessary.This role applies and integrates advanced and predictive analysis, people metrics and reporting to...

  • Data Analyst I

    1 week ago

    PHL-RE Shared Services-Manila, Philippines Remitly Full time ₱40,000 - ₱80,000 per year

    This position performs simple data management and analysis tasks within a specific functional area or data type. Requires moderate communication with data sources and contacts.Accountabilities:Business support through general data analysis and research.Use pre-designed queries to assess data for research purposes.General content matter subject matter...

  • Accounts Payable Analyst I

    2 days ago

    PHL-RE Shared Services-Manila, Philippines RELX Full time

    Job SummaryThe P2P Analyst, will be responsible for the timely and accurate coding, processing of invoices and expenses and facilitate the payment process that meet/exceed key objectives and service levels. Responsible for adopting a 'Right First Time' mentality to the end to end invoice processing process within to both internal and external...

  • Data Analyst

    2 days ago

    PHL-RE Shared Services-Manila, Philippines Remitly Full time

    About the Business With more than 10,000 global customers, Brightmine, formerly XpertHR, is a leading provider of people data, analytics and insight for the HR sector. We help HR leaders confidently navigate the evolving world of work through our unique combination of critical workforce data, AI-enabled technology and trusted HR expertise. At the same time,...

  • Sales Support Analyst 1

    1 week ago

    PHL-RE Shared Services-Manila, Philippines RELX Full time ₱40,000 - ₱80,000 per year

    The Sales Support Analyst I provides administrative support to internal sales customers. This role partners closely with sales operations, sales and service team members to drive greater efficiencies with processes, reporting, tools, and to improve service and sales productivity. They also assist as first level support on team reports and data...

  • Lead Management I

    1 week ago

    PHL-RE Shared Services-Manila, Philippines Remitly Full time ₱40,000 - ₱80,000 per year

    The position exists to support Elsevier's Lead Management team and is focused on pre-qualification of leads using agreed upon guidelines, lead analysis and enrichment using all available resources such as LinkedIn/Sales Navigator, ZoomInfo, CapIQ, and other public data sources available on the internet.The position exists to support Elsevier's Lead...

  • Lead Management I

    1 week ago

    PHL-RE Shared Services-Manila, Philippines RELX Full time $40,000 - $60,000 per year

    The position exists to support Elsevier's Lead Management team and is focused on pre-qualification of leads using agreed upon guidelines, lead analysis and enrichment using all available resources such as LinkedIn/Sales Navigator, ZoomInfo, CapIQ, and other public data sources available on the internet.The position exists to support Elsevier's Lead...

  • Digital Content Editor I

    3 days ago

    PHL-RE Shared Services-Manila, Philippines RELX Full time

    Moreover, the candidate must have passed the following certification training:Task based certification (Digital Content Editor)1. Pub Management— Jon Order Inventory (JOI), Content Enhancement, Cite Checking; Copy Editing; Cite Validation, Release Finalizing, Print Clear Processing, Web-scraping (PG/LPA)2. Print and Digital Composition—Desktop...

  • Workforce Analyst I

    1 week ago

    Manila, National Capital Region, Philippines RELX Group Full time $110,000 - $150,000 per year

    The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day-of and current week Operations. S/he will also provide additional scheduling support by creating and generating schedules and optimizing when necessary.This role applies and integrates advanced and predictive analysis, people metrics and reporting to...