Workforce Management Analyst I
3 days ago
The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management of telephonic/voice, e-mail and chat operations for various teams in REPH and offshore business unit partners. S/he will analyze workforce metrics, trends/patterns and resource allocation to meet organizational needs. S/he will be taking the lead in executing complex analysis that will improve forecast accuracy, schedule efficiency, and operational effectiveness. S/he will also lead in modeling out various scenarios for Operations Leaders that provide actionable insights for REPH. S/he is directly responsible for the accuracy of WFM volume forecasts, schedules, schedule models and schedule forecasts for operations, which enable the ability to staff the correct number of employees at the correct time in order to meet customer demand and service level objectives. S/he will perform complex analysis using predictive modeling, etc.
Accountabilities:
- Real-time monitoring of calls in queue
- Real-time skilling of agents
- Generating and sending of pertinent reports
- Creating and plotting of schedules
- Provide proactive recommendations
Qualifications:
- To follow - already requested from HM
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
-
Data Analyst I
3 days ago
PHL-RE Shared Services-Manila, Philippines Remitly Full time ₱40,000 - ₱80,000 per yearThis position performs simple data management and analysis tasks within a specific functional area or data type. Requires moderate communication with data sources and contacts.Accountabilities:Business support through general data analysis and research.Use pre-designed queries to assess data for research purposes.General content matter subject matter...
-
HR Analyst I
3 days ago
PHL-RE Shared Services-Manila, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per yearPrimary ResponsibilitiesLearning Management System (LMS) AdministrationAdminister and maintain learning programs in Workday Learning or similar platforms.Manage course setup, scheduling, enrollment, and tracking.Provide user support to learners and instructors to ensure a seamless learning experience.Maintain accurate training records for compliance and...
-
Lead Management I
3 days ago
PHL-RE Shared Services-Manila, Philippines Remitly Full time ₱40,000 - ₱80,000 per yearThe position exists to support Elsevier's Lead Management team and is focused on pre-qualification of leads using agreed upon guidelines, lead analysis and enrichment using all available resources such as LinkedIn/Sales Navigator, ZoomInfo, CapIQ, and other public data sources available on the internet.The position exists to support Elsevier's Lead...
-
Supervisor I, Operations Management
3 days ago
PHL-RE Shared Services-Manila, Philippines Remitly Full time ₱50,000 - ₱100,000 per yearThe Operations Supervisor will lead a segment of the VitalChek support team, overseeing day-to-day operations in a high-volume, customer-facing environment. This role is responsible for managing team performance, driving operational excellence, and ensuring service delivery meets or exceeds defined SLAs. The supervisor will also play a key role in onboarding...
-
Metrics Analyst
3 days ago
PHL-RE Shared Services-Manila, Philippines Remitly Full timeA Metrics/Data Analyst II should have a basic understanding of best practices and can execute on projects and initiatives with supervision from others. Individuals will create basic level insights and recommendations in their area of expertise. Individuals in this role will continue to provide support to the analytics team members and begin to lead analytics...
-
Workforce Analyst
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJob 1: Workforce Analyst - M & J Solutions Provider Inc. Pasig, Palawan Posted today Job Description Responsibilities Collect, review, analyze, and interpret relevant data to identify challenges in the workforce Prepare workforce and metrics analysis reports for business needs Provide recommendations to improve the workforce to reduce overheads and increase...
-
Supervisor I, Operations Management
1 week ago
PHL-RE Shared Services-Iloilo, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per yearAccountabilities:Gain good understanding of the business to be able to monitor and evaluate accuracy of work, identify opportunities to develop people, improve processes and drive resultsManage day-to-day operations including queue and staffing management to ensure overall department operations meet service level objectives and metrics i.e.,...
-
Manager I, Operations Mgmt
5 days ago
PHL-RE Shared Services-Iloilo, Philippines Remitly Full time $90,000 - $120,000 per yearJob Summary:This role needs to strike and achieve a good balance in the following areas of focus:Develop and implement operational policies, procedures, and standards to streamline processes and enhance efficiency.Strategic Partnership – contribute to management team's strategic decision-making, develop, and align strategies with the business.Change Agent...
-
Payroll Analyst II
5 days ago
PHL-RE Shared Services-Manila, Philippines Remitly Full time ₱30,000 - ₱60,000 per yearThe UK Payroll Analyst will be responsible for processing end-to-end payroll for the employees of RELX UK, including but not limited to regular pay cycle, off cycle, year-end processing, third party remittance and reporting and employee inquiries.AccountabilitiesWorks closely with Payroll SME's/Supervisor to ensure effective delivery of services to...
-
Data Analyst II
1 day ago
PHL-RE Shared Services-Manila, Philippines Remitly Full time ₱60,000 - ₱120,000 per yearJob Summary:The Data Analyst II role consults with internal stakeholders to understand problems, collect and analyze data to support data driven business decisions. This role uses data tools to collate, model, interpret, develop visualizations/information products, and communicate to the business. Specifically, individuals in this role will execute on...