wellness spa receptionist

3 days ago

Davao City, Davao, Philippines Private Advertiser Full time ₱150,000 - ₱250,000 per year

Primary Responsibilities:


• Ensure all opening and closing shift checklists are complete. Update as needed.


• Ensure that the building is properly secured after closing.


• Attend and assist in conducting weekly meetings.


• Assist in development and training of spa reception staff.


• Document all situations with staff and/or members.


• Ensure the adherence to Spa Front Desk's policies and procedures.


• Observe and report unsafe conditions to management.


• Fill in as needed for spa reception staff.


• Adhere to all requirements for spa receptionist.


• Be on time for each scheduled shift.


• Properly open and close spa each day according to Standard Operating Procedures.


• Accurately book, change and cancel spa appointments.


• Acknowledge and greet everyone who enters and leaves spa facilities.


• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.


• Utilize spa computers with skill and proficiency.


• Answer the phone promptly and use the guest's name throughout the phone conversation.


• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts available.


• Handle member's questions and concerns professionally and courteously.


• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.


• Maintain a clean, safe, fully stocked and well-organized work area.


• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.


• Maintain a positive attitude and contribute toward a quality work environment.


• Assist in all areas of spa operation as requested by management.


• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.


• Perform other duties as assigned.

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