wellness spa receptionist
7 days ago
Primary Responsibilities:
• Ensure all opening and closing shift checklists are complete. Update as needed.
• Ensure that the building is properly secured after closing.
• Attend and assist in conducting weekly meetings.
• Assist in development and training of spa reception staff.
• Document all situations with staff and/or members.
• Ensure the adherence to Spa Front Desk's policies and procedures.
• Observe and report unsafe conditions to management.
• Fill in as needed for spa reception staff.
• Adhere to all requirements for spa receptionist.
• Be on time for each scheduled shift.
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
• Utilize spa computers with skill and proficiency.
• Answer the phone promptly and use the guest's name throughout the phone conversation.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts available.
• Handle member's questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked and well-organized work area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Perform other duties as assigned.
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