Service Supervisor
5 hours ago
Job Description:
Filholland Corporation is seeking a Service Supervisor to oversee and manage service operations at our Bacolod branch. This role requires a strong technical background, leadership skills, and expertise in heavy equipment maintenance and repairs.
Key Responsibilities:
►Supervise daily service operations, including diagnostics, maintenance, and repair of heavy equipment and machinery.
►Lead and train service technicians, ensuring efficient workflow and high-quality service.
►Coordinate with clients to address service requests, troubleshoot issues, and provide after-sales support.
►Monitor compliance with safety and quality standards.
►Manage service schedules, assign tasks, and oversee job completion.
►Maintain accurate service reports, documentation, and inventory of parts and tools.
►Collaborate with the sales and parts department to support business operations.
►Identify process improvements to enhance service efficiency and customer satisfaction.
Qualifications:
►Bachelor's degree in Engineering (Mechanical, Electrical, or related field) preferred.
►Technical knowledge of heavy equipment (construction, agricultural, or industrial machinery).
►Automotive skills or technical expertise in machinery repair is an advantage.
►Proven experience in service operations, preferably in the heavy equipment or automotive industry.
►Strong leadership, problem-solving, and customer service skills.
►Excellent communication skills, both verbal and written.
►Willing to travel for on-site service coordination and inspections.
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