Customer Service Representative

1 week ago

Bonifacio Global Metro Manila, Philippines Top Source Executive Search Full time ₱250,000 - ₱600,000 per year

Work Setup:

  • Full time
  • Night shift
  • On site in BGC

We are seeking a detail-oriented and experienced Customer Service Representative for a Healthcare account to join our team as a Payor Enrollment Specialist. The ideal candidate will be responsible for the timely and accurate completion of enrollment tasks, demonstrating a strong commitment to quality, efficiency, and meeting key performance goals within a fast-paced environment.

The Payor Enrollment Specialist will handle daily tasks including managing credentialing processes, developing and maintaining relationships with insurance payors, overseeing employee benefits transactions, and providing excellent customer service. The specialist will address inquiries related to payor enrollment and ensure compliance with relevant policies and regulations.

What You'll Do

  • Process payor enrollment applications for healthcare providers
  • Ensure accuracy and compliance while meeting client deadlines
  • Work directly with major U.S. insurance companies (Cigna, Aetna, UnitedHealthcare, Blue Cross Blue Shield, and more)
  • Manage Medicaid/Medicare and Commercial (Medical or Behavioral Health) enrollments
  • Maintain up-to-date records and ensure all files meet quality and SLA standards
  • Collaborate with teammates to improve processes and enhance efficiency

What We're Looking For

You're a strong fit if you're:

  • Detail-Oriented: A strong commitment to accuracy and driving improvements through detailed process analysis.
  • Proactive : A hands-on mentality is essential, requiring tactical execution for short-term goals as well as strategic thinking for long-term improvements.
  • Collaborative: You thrive in a team environment and excel at working with others to achieve shared objectives.
  • Growth-Minded: Eager to learn and grow within the role, successfully taking on new challenges and responsibilities.

Qualifications:

  • At least 3 years of CSR experience in healthcare or insurance
  • Strong communication skills
  • Team player with attention to detail

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