Service Delivery Manager

7 hours ago

Manila, National Capital Region, Philippines Gratitude Inc Full time ₱50,000 - ₱100,000 per year

**Job title: Service Delivery Manager - Wealth Investment and Asset Management**

JOB ID: J

Work Set-up: 100% RTO or onsite in Taguig

Work shift: Night shift

Salary range: Up to PHP 100,000

Keywords:

Wealth Management, Fund Servicing, Fund Accounting, Risk & Compliance, Equity Fund, Unit Trust Pricing, Client Services, Financial Portfolio Lifecycle, CSAT standpoint, Stock Market, Investment, Mutual Funds, Products

Your role typically involves overseeing and directing the strategic planning, operations, and financial performance of the BPO division within a company. Here are some common responsibilities and qualifications for this position:

Your future duties and responsibilities:

Developing and implementing strategic plans to improve operational efficiency and achieve business goals.

Managing the overall performance of the Wealth Investment and Asset Management division, including client satisfaction, quality assurance, and cost management.

Leading and supervising a team of managers and professionals to ensure smooth operations and high productivity.

Establishing and maintaining strong relationships with clients, understanding their needs, and providing solutions to meet their requirements.

Analyzing market trends, identifying new business opportunities, and recommending strategies to expand the Wealth Investment and Asset Management services.

Overseeing budgeting, forecasting, and financial reporting for the BPO division.

Overall, as a Senior Manager of Wealth Investment and Asset Management, your role is crucial in driving the growth and success of the BPO division within an organization.

QUALIFICATIONS:

College graduate

Bachelor's degree in Business Administration, Management, or related field; MBA is often preferred.

Extensive experience in Wealth Investment, Asset Management, Fund Servicing, Fund Accounting, Risk & Compliance, Equity Fund, Unit Trust Pricing, Client Services, Financial Portfolio Lifecycle, CSAT standpoint, Stock Market, Investment, Mutual Funds, Products, with a proven track record of successful leadership.

Strong understanding of BPO industry trends, best practices, and technologies.

Excellent communication, negotiation, and interpersonal skills.

Strategic thinking, problem-solving abilities, and decision-making skills.

Ability to work under pressure, prioritize tasks, and meet deadlines.

With experience handling delivery teams

Must have experience in Contact Centre opera66tions/BPO

With at least 3 yrs+ experience in Project Management

With at least 3 years of managerial experience.

  • Service Delivery Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Trends Group, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    I. PURPOSEA service delivery manager oversees the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes. II. DUTIES AND RESPONSIBILITIESThe...

  • Service Delivery Manager

    5 hours ago

    Manila, National Capital Region, Philippines Trends Group, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    I DUTIES AND RESPONSIBILITIESInvolved in the creation Service Level AgreementsFacilitates periodic evaluation and negotiation of SLA's.Translates customer requirements into working instructions for Service Delivery.Mitigating and solving escalations with urgency and determinationProvide regular update to customers for on-going activities such as...

  • Service Delivery Manager

    1 week ago

    Manila, National Capital Region, Philippines CXC Full time ₱1,500,000 - ₱2,500,000 per year

    Do you love developing leaders and driving high-performing technical teams? We're looking for aService Delivery Team Managerto lead our Service Delivery Team Leads and SRE teams, delivering exceptional support to our partners while growing the next generation of leaders.What We're Looking For:8+ years in service delivery, SRE, or technical operations,...

  • Service Delivery Manager

    7 hours ago

    Manila, National Capital Region, Philippines Trends Group, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    I. PURPOSEAccomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.II.      DUTIES AND RESPONSIBILITIESAccomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization. Ensure...

  • Service Delivery Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Innovature: AI-Driven Outsourcing Partner Full time ₱900,000 - ₱1,200,000 per year

    Key ResponsibilitiesManage daily operations for Customer Service and Accounting teams.Ensure KPIs/SLA targets are met.Maintain reporting systems to track performance.Act as primary contact for all service delivery matters.Hold regular client meetings to review performance and gather feedback.Address issues promptly with internal teams.Work with Team Leaders...

  • Service Delivery Team Manager

    1 week ago

    Manila, National Capital Region, Philippines CXC Global Hong Kong Limited Full time ₱1,500,000 - ₱2,500,000 per year

    Do you love developing leaders and driving high-performing technical teams? We're looking for a Service Delivery Team Manager to lead our Service Delivery Team Leads and SRE teams, delivering exceptional support to our partners while growing the next generation of leaders.What We're Looking For:8+ years in service delivery, SRE, or technical operations,...

  • Delivery Helper

    7 hours ago

    Manila, National Capital Region, Philippines People First Labor Service Cooperative Full time ₱170,000 - ₱230,000 per year

    The Delivery Helper (Pahinante) assists the Delivery Driver in loading, unloading, and transporting goods to various customer locations. The role ensures products are handled safely and delivered in good condition while providing excellent customer service.Job Type: Full-timePay: Php17, Php23,000.00 per monthBenefits:Paid trainingWork Location: In person

  • Delivery Manager

    4 hours ago

    Manila, National Capital Region, Philippines Dysrupit Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARY:The Delivery Manager is responsible for overseeing the end-to-end delivery of IT and application services to clients, ensuring that projects and ongoing services are executed efficiently, within scope, and to the highest standards. This role involves managing cross-functional technical teams, optimizing resource allocation, maintaining strong...

  • WFH Service Delivery Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    WFH Service Delivery ManagerWork from the comforts of your own homeThis is a 100% permanent work from home position. We are looking for a Service Delivery Manager to handle client and staff relations and service delivery for assigned accounts. This role requires a proactive and empathetic leader who can effectively manage client and employee relations,...

  • Service Delivery Coordinator

    5 hours ago

    Manila, National Capital Region, Philippines Datacom Full time ₱900,000 - ₱1,200,000 per year

    About DatacomWith over 6,200 people, and centre's of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has...