CSR - Customer Service Representative (LOGISTICS)

6 days ago

Paranaque City, Calabarzon, Philippines MONARCH DIVERSIFIED LOGISTICS, INC. Full time ₱120,000 - ₱240,000 per year

GENERAL DESCRIPTION

· Act as the organization's front-line contact for all customer-related requirements and needs.

· Observes compliance to local regulation, international standards such as GDP and client requirements in warehousing and materials handling.

· Keeps customers informed by forwarding notice of shipping date, method and current status and answering inquiries.

· Helps in managing current customer accounts by attending to their needs and inquiries.

· Deals with a high volume of inbound and outbound phone calls.

· Coordinates shipment bookings with foreign agents and provides complete and accurate details in order to obtain final documents prior to shipment departure and/or arrival.

· Provides real-time update to clients regarding the status of pick-up or delivery.

· Provides written status reports on a daily, weekly, monthly, and annual basis, in accordance with the customer's submission frequency dates.

· Respond to customer complaints, act, and solve problems by providing satisfactory solutions.

· Multitasking is required when handling multiple modes of transportation for both international and domestic freight forwarding services.

· Responsible for coordinating with carriers and truckers to book and process payments.

· Responsible for processing cash advances, liquidation, and refunds, as well as monitoring payments to suppliers.

· Work closely with the Transport Supervisor in sourcing 3rd party truckers in order to pool the necessary fleet for deliveries and distribution.

· Responsible for completing customer-sales agreed-upon rates as well as other billing-related documents such as client delivery receipts, invoices, and packing lists.

· Coordination of delivery schedules and shipments for temporary storage with Transport and Warehouse personnel to ensure the smooth operations and customer commitments are met.

· Ensure and be in charge of obtaining the relevant documentation for shipment, as well as communicating with and cascading the documents to the brokerage, warehouse, and transport departments.

· Adhere to his/her immediate supervisor in adhering to company standards.

· Set a proactive example for other employees, and create a harmonious environment with a high standard of work ethics.

· Participate actively in the company's offer to attend freight forwarding and logistics product knowledge trainings, skill enhancement, seminars, and the like.

Job Type: Full-time

Pay: Php20, Php22,000.00 per month

Work Location: In person

  • Customer Service Representative

    6 days ago

    Paranaque City, Calabarzon, Philippines Asticom Technology Inc Full time ₱150,000 - ₱250,000 per year

    We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to handle customer inquiries, requests, and concerns through various communication channels. The role is responsible for providing excellent service, ensuring customer satisfaction, and maintaining positive client relationships. The ideal candidate has strong...

  • Customer Service Representative

    6 days ago

    Paranaque City, Calabarzon, Philippines MASIGASIG TRANSPORT AND LOGISTICS SOLUTIONS INC. Full time ₱196,800 - ₱246,000 per year

    Job SummaryThe Customer Care Representative provides front-line support to customers for inquiries related to transport scheduling, delivery status, and general service concerns. This role focuses on customer communication and basic coordination with drivers or dispatch teams.Key ResponsibilitiesCustomer ServiceServe as the first point of contact for...

  • Customer Service Representative

    4 days ago

    Paranaque City, Calabarzon, Philippines MONARCH DIVERSIFIED LOGISTICS, INC. Full time ₱240,000 - ₱252,000 per year

    SHIPMENT MONITORING· Responsible for coordinating with customer stakeholders for all incoming and outgoing shipment.· Ensuring that consignee details of customer will be followed accordingly.· Validating that Invoice & packing list provided to vendor is complete with accurate details and ready for customs clearance.· Request necessary authorization...

  • Customer Service Representative

    4 days ago

    Paranaque City, Calabarzon, Philippines Kornet Express, Inc. Full time ₱25,000 - ₱50,000 per year

    About the role Kornet Express, Inc. is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Paranaque City Metro Manila. This is a full-time role where you will be responsible for providing exceptional customer service and support to our valued clients.What you'll be doingAnswering and responding to customer...

  • Customer Service Representative

    6 days ago

    Cavite City, Calabarzon, Philippines AHEAD INTERNATIONAL EMPLOYMENT, INC Full time ₱22,000 - ₱30,000 per year

    We're hiring Customer Service Representatives for our Alabang siteWhat We Offer:Salary range: ₱22,000 – ₱30,0001-day virtual hiring processOnsite setup in AlabangDayshift to Midshift scheduleOpen to HS/SHS graduatesWith at least 6 months of work or BPO experienceNo final interview — faster resultsStart dates: November 17, 19, or 26Apply now and start...

  • csr

    2 days ago

    Paranaque City, Calabarzon, Philippines Kings Manpower Cooperative Full time ₱200,000 - ₱250,000 per year

    About the role Are you passionate about delivering exceptional customer service? We are looking for a friendly and professional Customer Service Representative (CSR) to join our dynamic team at Kings Manpower Cooperative in Paranaque City, Metro Manila. In this full-time role, you will be the first point of contact for our customers, providing high-quality...

  • Customs Representative

    2 days ago

    Paranaque City, Calabarzon, Philippines AAI Worldwide Logistics Inc. Full time ₱228,000 - ₱456,000 per year

    Customs Representative is responsible for preparation and processing of import, domestic and export documents necessary for transfer/ release of cargo Airlines/Shipping Lines/ CFS Warehouses.Qualificationsat least 2nd year collegeComputer literatewith related experiencepreferably with motorcycleJob Types: Full-time, PermanentPay: From Php19,000.00 per...

  • Customer Service Representative

    4 days ago

    Paranaque City, Calabarzon, Philippines BruntWork Full time

    This is a remote position. Job Highlights: Contract type: Independent Contractor Schedule: 40h per week - Mon–Fri 9am–6pm EST/PST Scopes:Primary focus on US market customers with some international support Performance-based role with month-to-month contract structure Multi-channel support including email, social media, contact forms, and occasional...

  • Customer Service Representative

    6 days ago

    Paranaque City, Calabarzon, Philippines INTERCON MANPOWER SERVICES Full time ₱216 - ₱288 per year

    We're Hiring Customer Service Representatives – Telco Account (Ayala Alabang)Open for Newbies & TenuredNo Final Interview | Virtual Hiring ProcessPosition: Customer Service Representative (Telco Account)Location: Ayala AlabangSalary: Up to ₱29,000 package + Night Differential, Incentives, HMO, and BonusesResponsibilities:Handle customer inquiries and...

  • customer service representatives

    4 days ago

    Paranaque City, Calabarzon, Philippines Kings Manpower Cooperative Full time ₱20,000 - ₱40,000 per year

    QUALIFICATIONS:- College graduateWith at least three (3) years experience as CSR in Australian clientKnowledgable in Business Process ToolsWilling to work in shifts APPLY NOW