Call Center Representative

1 week ago

Taguig, National Capital Region, Philippines Pro Integrate Full time ₱900,000 - ₱1,200,000 per year

Company Description

Pro Integrate is a specialized IT consulting and staff augmentation firm delivering expert technology solutions and talent acquisition services across key global markets. With an operational presence in the United States, India, Malaysia, Indonesia, and the Philippines, our team of experts delivers tailored solutions for enterprise IT challenges. We specialize in hard-to-find skills and emerging technologies, helping clients stay ahead of the curve in a competitive digital landscape. Our global delivery model offers 24/7 support, cost-effective resourcing, and culturally aligned teams.

Role Description

This is a full-time hybrid role for a Team Leader located in Pasay, with some work from home acceptable. The Team Leader will oversee daily operations, manage team performance, and ensure project deadlines are met. Responsibilities include mentoring team members, setting targets, facilitating effective communication, and resolving issues that may arise within the team. The Team Leader will also report progress and provide feedback to senior management while maintaining a positive team environment.

Qualifications

Senior Associates

Minimum 2.5 years of Customer Service experience

Skilled in handling complex customer concerns

Excellent communication and problem-solving skills

Amenable to handle voice or non-voice transactions

Contact Center Process Associates

Minimum 1.5 years of Customer Service experience

Excellent English communication skills and customer-centric mindset

Ability to resolve issues efficiently while maintaining professionalism

  • College graduate

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