Event Management SME

2 days ago

Manila, National Capital Region, Philippines Aumtrend Full time ₱1,500,000 - ₱3,000,000 per year

Role : Event Management SME Subject Matter Expert - Mid Level

Company : One of the Global Client

Location : Manila

Shift : Shifting Schedule

Work Setup : Onsite

Exp : Relevant 8+ Yrs range

Permanent role & Direct hiring by the client

Position Overview :

We are looking for an experienced Event Management Subject Matter Expert (SME) to design, implement, and optimize our enterprise-wide event management framework. The SME will play a critical role in driving proactive IT operations by streamlining monitoring, alerting, correlation, and automation processes. This role requires strong expertise in IT event management, observability, AIOps, and ITIL/ITSM best practices.

Job Description :

  • 8+ years of experience in IT Operations / Event & Monitoring / Service Management.
  • Expertise in enterprise monitoring tools (Splunk, Datadog, Dynatrace, AppDynamics, ELK, Prometheus, etc.).
  • Strong hands-on experience with event correlation, enrichment, and noise reduction frameworks.
  • Familiarity with AIOps platforms (Moogsoft, BigPanda, ServiceNow AIOps, Dynatrace AI).
  • Strong understanding of ITIL practices (Event, Incident, Problem, Change).
  • Proficiency in scripting and automation (Python, PowerShell, Ansible).
  • Experience in integrating event management with ITSM workflows (ServiceNow, Remedy, Jira Service Management).

Key Responsibilities :

  • Event Management Framework
  • Observability & Monitoring Integration
  • AIOps & Intelligent Event Handling
  • Incident & Problem Management Integration
  • Continuous Improvement & Governance

Job Type: Permanent

Pay: Php75, Php150,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Application Question(s):

  • Mention the current Salary , Expected Salary Range & Notice period and Alternative number ( Viber / Whatsapp ).
  • • Familiarity with AIOps platforms (Moogsoft, BigPanda, ServiceNow AIOps, Dynatrace AI).
  • • Proficiency in scripting and automation (Python, PowerShell, Ansible).
  • • Experience in integrating event management with ITSM workflows (ServiceNow, Remedy, Jira Service Management).
  • 8+ years of experience in IT Operations / Event & Monitoring / Service Management.
  • • Expertise in enterprise monitoring tools (Splunk, Datadog, Dynatrace, AppDynamics, ELK, Prometheus, etc.).
  • • Strong hands-on experience with event correlation, enrichment, and noise reduction frameworks.
  • • Strong understanding of ITIL practices (Event, Incident, Problem, Change).

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