Service and Continuous Improvement SME

24 hours ago


Manila, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

Role Overview

The Service Improvement & Continuous Improvement SME will lead initiatives aimed at enhancing service delivery, operational efficiency, and customer satisfaction. This role is responsible for designing and executing improvement plans using Six Sigma, Lean, and other methodologies, and will serve as a strategic partner to leadership in driving a culture of continuous improvement across the organization.

Job Responsibilities:

  • Develop and implement Service Improvement Plans (SIPs) and Continuous Improvement Plans (CIPs) based on service level reviews and operational assessments
  • Lead Six Sigma and Lean projects to identify root causes, reduce waste, and improve quality and performance
  • Facilitate Kaizen events, workshops, and training sessions to promote continuous improvement of culture
  • Analyze business processes and performance metrics to identify improvement opportunities
  • Collaborate with cross-functional teams to implement solutions and monitor outcomes.
  • Serve as a coach and mentor for Six Sigma practitioners and operational teams.
  • Document improvement efforts, outcomes, and lessons learned for organizational knowledge sharing.
  • Support strategic planning and capacity alignment efforts, including SME deployment and coaching models

Job Qualifications:

Education & Experience

  • Bachelor's degree in Business, Engineering, IT, or related field.
  • Six Sigma certification (Green Belt or higher); Lean certification preferred.
  • 5+ years of experience in process improvement, service delivery, or operational excellence.
  • Proven track record of leading successful Six Sigma or Lean projects.
  • Strong analytical, facilitation, and project management skills.
  • Excellent communication and stakeholder engagement abilities.

Skills & Competencies

  • Strong collaboration, communication and interpersonal skills with the ability to work on a fast paced environment
  • Deep understanding of ITIL framework, ITSM and service management principles.
  • Familiarity with Service Desk or Helpdesk Operations
  • Excellent organizational and multitasking abilities, with keen attention to details.
  • Willing to work on US Daytime schedule and follow US Flexible Holiday
  • Experience in healthcare, managed care, or technical support environments.
  • Experienced in utilizing Kaizen specific tools such as 5 whys analysis, fishbone diagram, PDCA Cycle Templates, Pareto Charts, etc
  • Familiarity with tools like MS Project, SharePoint, and enterprise ticketing systems
  • Exposure to coaching models and SME deployment strategies as discussed in Operations + Six Sigma Assessment
  • Ability to lead cross-functional teams and influence change across multiple business units.


  • Manila, National Capital Region, Philippines Optum Full time ₱1,200,000 - ₱2,400,000 per year

    Optumis a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • Manila, National Capital Region, Philippines Johnson & Johnson Full time ₱1,500,000 - ₱2,500,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Event Management SME

    2 weeks ago


    Manila, National Capital Region, Philippines Aumtrend Full time ₱1,500,000 - ₱3,000,000 per year

    Role : Event Management SME Subject Matter Expert - Mid LevelCompany : One of the Global ClientLocation : ManilaShift : Shifting ScheduleWork Setup : OnsiteExp : Relevant 8+ Yrs rangePermanent role & Direct hiring by the clientPosition Overview :We are looking for an experienced Event Management Subject Matter Expert (SME) to design, implement, and optimize...


  • Manila, National Capital Region, Philippines Global SME Loans Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Financial Reporting and ComplianceOversee the preparation and analysis of monthly, quarterly, and annual financial statements in accordance with GAAP or IFRS.Ensure compliance with all local, state, and federal tax regulations, filing timely tax returns, and financial reports.Manage audits (internal and external) and liaise with auditors to ensure...

  • Senior SME

    6 days ago


    Manila, National Capital Region, Philippines Fujitsu Full time ₱1,800,000 - ₱2,500,000 per year

    At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.With approximately...


  • Manila, National Capital Region, Philippines Johnson & Johnson Full time ₱900,000 - ₱1,200,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...


  • Manila, National Capital Region, Philippines Johnson & Johnson Full time $104,000 - $130,878 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • ECL Statistician

    1 week ago


    Manila, National Capital Region, Philippines Global SME Loans Inc. Full time ₱900,000 - ₱1,200,000 per year

    Interpreting data, analyzing results using statistical techniques for computation of quarterly ECL.Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.Acquiring data from Sofia system and other reliable sources for ECL computation.Filter and "clean" data by reviewing...

  • Facilities SMEs

    1 week ago


    Manila, National Capital Region, Philippines Planate Management Group Full time ₱900,000 - ₱1,200,000 per year

    Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

  • Cloud Security SME

    4 days ago


    Manila, National Capital Region, Philippines RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title:Cloud Security SMECompany: Ridik CLPSLocation:Manila, PhilippinesExperience Required:5–7 yearsJob Summary:We are seeking a skilledSecurity Subject Matter Expert (SME)to design, configure, and maintain native security solutions across hybrid cloud and on-premises environments. The role involves implementing security controls, ensuring compliance...