Customer Voice

4 days ago


Mandaluyong City, National Capital Region, Philippines Smart Channel Pty Ltd Full time ₱104,000 - ₱130,878 per year

Position: Customer Voice & Engagement Coordinator

Location: Onsite – Mandaluyong

Schedule: Day Shift (6:30 AM – 3:30 PM, Australian Client)

Employment Type: Full-Time

Why You'll Love Working Here:

  • Fixed weekends off
  • Collaborative, supportive team environment
  • Office is highly accessible – near transport, food spots, and malls
  • Stable daytime schedule (no night shifts)

About the Role:

As a Customer Voice & Engagement Coordinator at VoltX Energy, you'll be the frontline defender of our brand voice. You'll monitor online reviews, resolve customer concerns, and turn negative experiences into positive ones—helping us build trust and customer loyalty.

Key Responsibilities:

  • Monitor and respond to reviews across Google, ProductReview, and forums
  • Proactively reach out to unhappy customers to resolve issues
  • Collaborate with internal teams to ensure resolutions are delivered
  • Encourage happy customers to leave positive reviews
  • Analyze customer feedback trends and prepare VoC reports

What We're Looking For:

  • At least 2 years in online reputation management or digital customer service
  • Excellent English communication and writing skills
  • Strong conflict resolution, emotional intelligence, and analytical skills
  • Familiarity with review platforms (Google, ProductReview, etc.)

Nice to Have:

  • Experience supporting Australian, US, or UK clients
  • Background in customer recovery or service escalation roles
  • Experience with social listening or reputation management tools

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance

Ability to commute/relocate:

  • Mandaluyong: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How much is your expected salary (In PHP Monthly)?

Experience:

  • Voice of Customer: 2 years (Required)

Work Location: In person


  • Customer Voice

    4 days ago


    Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time ₱900,000 - ₱1,200,000 per year

    Position: Customer Voice & Engagement CoordinatorLocation: Onsite – MandaluyongSchedule: Day Shift (6:30 AM – 3:30 PM, Australian Client)Employment Type: Full-TimeWhy You'll Love Working Here:Fixed weekends offCollaborative, supportive team environmentOffice is highly accessible – near transport, food spots, and mallsStable daytime schedule (no night...


  • Mandaluyong City, National Capital Region, Philippines Spectre Teleservices Full time ₱264,000 - ₱276,000 per year

    We are looking for experienced Online Assistants to join our Hotel Reservation team. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.Key Responsibilities:Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.Provide accurate and timely information...


  • Mandaluyong City, National Capital Region, Philippines Sapient Global Services Full time ₱336,000 per year

    One-day hiring process Earn up to 28k monthly We are mass hiring for Call Center Agents as prior in our Metro sitesPosition Overview:This role is responsible for developing and implementing social media strategies to enhance brand visibility, engage audiences, and drive business objectives.Job Responsibilities:Develop and implement social media strategies...


  • Mandaluyong City, National Capital Region, Philippines Global Strategic Careers Full time ₱150,000 - ₱250,000 per year

    We're Hiring:Customer Service RepresentativeLocation:Mandaluyong (On-site)We are looking for a Customer Service Representative to join our team. The ideal candidate should have an experience in a BPO setting handling voice accounts (at least managing 40-60 inbound or outbound calls per day).Key Responsibilities:Handle inbound and outbound calls efficiently...

  • 100 non voice account

    3 hours ago


    Mandaluyong City, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱300,000 - ₱600,000 per year

    About the role Are you looking for a fulfilling career where you can make a real difference? Join our team at CORPORATE VISIONS INC' as a 100% non-voice account specialist. This full-time role, based in Mandaluyong City Metro Manila, offers a competitive salary and an impressive signing bonus of 25k. To be successful in this position, you'll need to be a...


  • Mandaluyong City, National Capital Region, Philippines IslaTech Innovation Careers Full time ₱180,000 - ₱300,000 per year

    Jumpstart Your Career with Us – Be the Difference We're Looking ForAre you ready to grow, shine, and make an impact?We're on the hunt for motivated, reliable, and enthusiastic individuals who are eager to start or level up their careers. If you're someone who thrives in a voice or non-voice role, wants stability, and values growth — this is your sign to...

  • Voice Support CSR

    4 days ago


    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱150,000 - ₱250,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...


  • Mandaluyong City, National Capital Region, Philippines Metacom Full time ₱204,000 per year

    Job Description:We are hiring Customer Support Representatives for a Financial account handling inbound voice and chat inquiries. Provide excellent customer assistance, resolve basic concerns, and ensure a positive experience for every client. Training is provided — perfect for those starting their BPO career.Qualifications:At least High School Graduate...

  • Customer Feedback

    3 hours ago


    Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time ₱900,000 - ₱1,200,000 per year

    Position: Customer Feedback & Satisfaction SpecialistSchedule: Day ShiftWork Set-up: Onsite (Mandaluyong)Employment Type: Full-timeAs the Reputation & VoC Specialist at VoltX Energy, you are the guardian and restorer of our public brand voice. Your mission is to monitor and analyze customer feedback, and to proactively engage with dissatisfied customers to...

  • Customer Care Agent

    2 weeks ago


    Mandaluyong City, National Capital Region, Philippines Sapient Careers MNL Full time ₱210,000 - ₱300,000 per year

    Still stuck in a job or situation that doesn't challenge or reward you?Maybe it's time to make a move, and we're making it easy for you.Sapient is growing, and YOU could be the newest addition to our Customer Service Representative team in Metro Manila With a 1-day hiring process and a salary of up to ₱25,000 plus monthly commissions. What's stopping...