Collections Associate

2 days ago

Pasay, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱250,000 - ₱500,000 per year

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Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

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Position Title: Collections Associate

Job Summary:

The Collections Associate perform collection activities for overlimit and front end (1-29 days) past due accounts. He/She is also responsible for the achievements of the set targets, meeting the set standards collectively with other team members and compliance with policies and procedures.

Duties and Responsibilities:

  • Keep balances within approved credit limit and control delinquency of assigned group of accounts within set standards

  • Conduct telephone calls to follow up payment from overlimit or delinquent cardholders.

  • Obtain additional contact information from other mediums (MBTC & its subsidiaries, directories, etc.)

  • Minimize Risk and Credit Losses

  • Detect and block possible fraud at an early stage to prevent further usage and report the case to the immediate supervisor.

  • Block overlimit or delinquent accounts to prevent further exposure.

  • Address various customer issues

  • Receive requests for change of billing addresses and other contact information from cardholders and forard to Collections Back Office for maintenance

  • Refer complaints on uposted/misposted payments, mispoted transactions, non/late receipt of statements of account, unsuccessful debit arangements, reversal of fees and charges, disputed transactions to responsible unit/department for appropriate action.
  • Evaluate and recommend approval/disapproval of requests for waiver of charges
  • Perform other function that may be assigned from time to time

Qualifications:

  • Bachelor's Degree Holder
  • Experience in bank or credit card collections is an advantage
  • Good oral & written and communication skills.
  • Proficient in the following Microsoft applications: Word, Excel and PowerPoint.
  • Must be detail-oriented with superior follow through capabilities.
  • Strong inter-personal skills as the job holder will be dealing with various internal and external customers.
  • Willing to work overtime on weekdays, weekends, and/or holidays. (if necessary)

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location:  Pasay City

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