B2B Account Manager

Job Purpose:

The Account Manager develops and manages branded LPG for the LPG business and delivers the target volume. Delivers margins thru detailed account management, maximization of initiatives and programs by growing through the controlled channels. Develop Commercial Direct Serve Segment. Be the face of Solane in delivering channel excellence according to the ALERT culture and Sales First principles. Responsible in implementing contact strategy for direct serve accounts that would demand face to face customer interface in order to resolve issues and develop the business.

Principal Accountabilities:

·       Is responsible for the development of Commercial Direct Serve Segment (Chains) andprofessional haulers assigned, in compliance with sales and finance policy and all legal and technical standards.

·       Implements ILC policies, channel transformation initiatives and commercial strategies.

·       Implements and executes business reviews and business plans with channel partners.

·       Manages and monitors volume performance daily and feedback to account manager.

·       Prepares monthly Contact Plan, runs it, and feedbacks weekly to the Line Manager.

·       Coach sales agents and management of the distributor in managing and growing the business.

·       Ensures recovery of customer overdue.

·       Implements actions proposed by the business and /or by the Line Manager and reports timely about the results of these actions.

·       Monitors commercial installation after contract signature (verifies compliance with safety regulations and tightness tests for installations).

·       Plan, monitor, and achieve individual and team sales targets.

·       Develop, update, maintain and communicate the customer strategy for customers within portfolio, record all customer interaction and plan / allocate tasks to meet customer needs.

·       Be responsible and proactive on HSSE issues that affect the individual, the office environment and their customers.

·       Be accountable for own development plan to continuously improve competencies (knowledge / skill / behavior).

·       Define and execute the overall business plan (including call plan) for all customers in portfolio.

·       Monitors competitor activities and implements strategies to counter them.

·       Ensure all service providers carry out the agreed terms.

Behavioral Responsibilities

·       Provide consistently high-quality customer service in a busy, results-focused environment.

·       Proactively keep the customer informed throughout the call management process.

·       Suggest ideas and improvements to contribute to the ongoing enhancement of the efficiency and effectiveness of the team and other functions.

·       Meet the individual KPIs prescribed for this job and actively support the team's efforts to meet the team KPIs.

·       Embed LAT behaviors, Sales First, and Enterprise First approached in doing things.

Key Acitivities

·       Ensure that all accounts' interactions are properly captured and communicated to other service providers using appropriate systems.

·       Provide guidance and consultancy advise to existing business partners.

·       Work with other teams and third parties (e.g. indicators, technical assistant) when necessary to provide an efficient and cost-effective service to the customer and to deliver CVP.

·       Contribute to a knowledge-sharing and learning culture within Sales to develop Sales and Marketing expertise.

·       Keep a record of prospective call-in customers via SPANCOP.

Key Challenges:

·       Achieving market share leadership in each zone.

·       Increasing volume in each zone despite increasing prices well-above break-even levels to ensure an attractive and sustainable business for Solane and its channel partners.

·       Implementing significant business changes within short timeline and under extreme competitive pressure.

·       Executing channel transformation in each zones towards "fewer, bigger, better" channel partners.

·       Rolling out more efficient single-layer channel distribution models.

·       Improving controls, processes, and ways of working for the sales team.

·       Influencing behavior and cost management of operations team (in each Filling Plants) without direct supervision authority.

·       Developing a high-performance Distributor Sales Team - agile and with external-focused culture.

·       Managing business MIS and business data critical for business analysis.

Qualifications:

• Ability to plan and execute channel transformation.

• Minimum 2-3 years experience in sales, preferably in the Oil and Gas industry or similar.

• High personal effectiveness, able to command respect without direct authority.

• Ability to work independently with minimum supervision and support.
• Prior experience in the direct industrial segment is strongly preferred.
• Demonstrated Enterprise First mindset and actions (looking beyond department "silo" and contributing to business unit / ILC bottom line)