Senior Operations Director

2 weeks ago

Taguig, National Capital Region, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per year

We are looking for experienced Senior Operations Director with expertise in handling healthcare provider and payer campaigns.

This role will oversee the strategy, growth, and day-to-day operations of our healthcare BPO vertical, ensuring optimal performance, client satisfaction, and adherence to industry regulations.

Key Responsibilities:

Strategic Leadership:

  • Develop and implement strategic plans for the healthcare BPO sector, ensuring alignment with overall company goals.
  • Lead innovation initiatives for improved clinical process optimization.

Operational Oversight:

  • Manage day-to-day operations of healthcare provider and payer campaigns, ensuring efficiency and client satisfaction.
  • Monitor key performance indicators (KPIs) and implement measures to improve them.

Team Management and Development:

  • Lead and mentor a team of managers, ensuring their growth and consistent performance.
  • Foster a culture of continuous learning and improvement within the team.

Client Relations:

  • Establish and maintain strong relationships with existing clients.
  • Collaborate with the sales team for new client acquisition and onboarding.
  • Address and resolve client concerns efficiently, ensuring high retention.

Compliance & Quality Assurance:

  • Ensure adherence to industry-specific regulations, including HIPAA and other data privacy standards.
  • Oversee quality assurance processes, ensuring high standards are consistently met.

Financial Management:

  • Oversee the budget for healthcare campaigns, ensuring profitability.
  • Implement cost-saving measures without compromising service quality.

Business Development:

  • Stay updated with industry trends to identify new opportunities and challenges.
  • Collaborate with other departments for cross-functional projects and initiatives.

Qualifications:

  • Bachelor's degree in Business, Healthcare Management, or related field; Master's degree preferred.
  • Minimum of 10 years of experience in BPO operations leadership role.
  • Proven experience in managing healthcare provider and payer campaigns.
  • Strong understanding of healthcare industry regulations, including HIPAA.
  • Exceptional leadership and team management skills.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to thrive in a fast-paced, challenging environment.

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