Senior Operations Director

2 weeks ago

Taguig, National Capital Region, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per year

We are looking for experienced Senior Operations Director with expertise in handling healthcare provider and payer campaigns.

This role will oversee the strategy, growth, and day-to-day operations of our healthcare BPO vertical, ensuring optimal performance, client satisfaction, and adherence to industry regulations.

Key Responsibilities:

Strategic Leadership:

  • Develop and implement strategic plans for the healthcare BPO sector, ensuring alignment with overall company goals.
  • Lead innovation initiatives for improved clinical process optimization.

Operational Oversight:

  • Manage day-to-day operations of healthcare provider and payer campaigns, ensuring efficiency and client satisfaction.
  • Monitor key performance indicators (KPIs) and implement measures to improve them.

Team Management and Development:

  • Lead and mentor a team of managers, ensuring their growth and consistent performance.
  • Foster a culture of continuous learning and improvement within the team.

Client Relations:

  • Establish and maintain strong relationships with existing clients.
  • Collaborate with the sales team for new client acquisition and onboarding.
  • Address and resolve client concerns efficiently, ensuring high retention.

Compliance & Quality Assurance:

  • Ensure adherence to industry-specific regulations, including HIPAA and other data privacy standards.
  • Oversee quality assurance processes, ensuring high standards are consistently met.

Financial Management:

  • Oversee the budget for healthcare campaigns, ensuring profitability.
  • Implement cost-saving measures without compromising service quality.

Business Development:

  • Stay updated with industry trends to identify new opportunities and challenges.
  • Collaborate with other departments for cross-functional projects and initiatives.

Qualifications:

  • Bachelor's degree in Business, Healthcare Management, or related field; Master's degree preferred.
  • Minimum of 10 years of experience in BPO operations leadership role.
  • Proven experience in managing healthcare provider and payer campaigns.
  • Strong understanding of healthcare industry regulations, including HIPAA.
  • Exceptional leadership and team management skills.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to thrive in a fast-paced, challenging environment.

  • Senior Director Information Technology

    1 week ago

    Taguig, National Capital Region, Philippines Tenet Healthcare Full time ₱2,000,000 - ₱2,500,000 per year

    Position SummaryThe Senior Director of IT is a strategic leadership role responsible for overseeing the planning, development, implementation, and management of the organization's technology infrastructure and initiatives. This role ensures alignment of IT strategies with business goals, drives innovation through technology, manages cross-functional IT...

  • Senior Area Sales Director

    4 days ago

    Taguig, National Capital Region, Philippines ARTHALAND Full time ₱1,500,000 - ₱3,000,000 per year

    Company DescriptionAt Arthaland, we believe in creating real estate that truly matters — not cookie-cutter developments, but timeless, meaningful communities that stand the test of time. As the Philippines' foremost green developer, sustainability lies at the heart of everything we do. Every project is built with excellence in design, uncompromising...

  • Sr. Operations Director

    1 week ago

    Taguig, National Capital Region, Philippines Access Healthcare Full time ₱2,000,000 - ₱2,500,000 per year

    Access Healthcare is hiring an experienced Senior Director with expertise in handling healthcare provider and payer campaigns.This role will oversee the strategy, growth, and day-to-day operations of our healthcare BPO vertical, ensuring optimal performance, client satisfaction, and adherence to industry regulations.Key Responsibilities:Strategic...

  • Senior Finance Director

    2 weeks ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱3,500,000 - ₱6,000,000 per year

    Job SummaryThe Senior Finance Director is responsible for overseeing the organization's overall financial health, ensuring accuracy in financial reporting, compliance with accounting standards, and effective financial planning. The role provides strategic guidance to management, manages budgeting and forecasting, and ensures strong internal controls. As a...

  • Senior Art Director

    1 week ago

    Taguig, National Capital Region, Philippines Market Connect Full time ₱600,000 per year

    Job Summary: A Senior Art Director in an advertising agency leads the visual and creative side of campaigns. They conceptualize compelling visual strategies, ensure creative quality, manage a team of designers and artists, and collaborate with copywriters, account teams, and clients to deliver high-impact work across multiple media channels.Key...

  • Operations Director

    7 days ago

    Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per year

    Operations Director#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest Group At American Express, our culture is built on a 175-year history...

  • Operations Director

    2 days ago

    Taguig, National Capital Region, Philippines American Express Full time ₱120,000 - ₱240,000 per year

    Operations Director#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a 175-year history of...

  • Director, Business Operations

    2 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱2,000,000 - ₱2,500,000 per year

    Job TitleDirector of OperationsBusiness UnitCapital Markets GroupReporting toGroup Operations LeadPosition SummaryWe are seeking an experienced, strategic, and results-driven Director to lead our Capital Markets and Valuation & Risk Advisory team. The successful candidate will be responsible for overseeing the end-to-end operational delivery across multiple...

  • Operations Director

    1 week ago

    Taguig, National Capital Region, Philippines American Express Full time $120,000 - $150,000 per year

    Operations Director#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a 175-year history of...

  • Director of Operations Service Delivery

    1 week ago

    Taguig, National Capital Region, Philippines Evismart Full time ₱1,500,000 - ₱2,500,000 per year

     Own the Future of Dental Automation and join us as our Director of GTMNimbyx is transforming healthcare with AI, and we need a commercial leader to match our ambition. We're looking for a disciplined operator who is ready to move beyond traditional marketing and architect a scalable Go-to-Market machine that defines our leadership in AI-Powered Dental...