Technical Business Analyst

2 days ago

Philippines CXC Full time $60,000 - $100,000 per year

POSITION OBJECTIVE

The Technical Business Analyst plays a pivotal role in bridging business needs with technology capabilities across the OneCXC ecosystem. This role is responsible for eliciting, analysing, and translating complex business requirements from internal CXC stakeholders and external partners into clear, actionable deliverables for development and delivery teams. The analyst ensures alignment between business goals and technical solutions, supporting the successful implementation of scalable, secure, and efficient systems.

OneCXC is CXC's global transformation initiative aimed at unifying and optimising operational, technological, and service delivery frameworks across regions. It standardises processes, enhances scalability, and integrates country-specific operations into a centralised ecosystem. The programme spans domains such as client onboarding, worker lifecycle, finance, and compliance, and is supported by structured discovery, process mapping, and collaborative governance.

In this context, the Technical Business Analyst also contributes to continuous improvement of analysis practices, mentors' junior analysts, and fosters collaboration across global teams. By maintaining high standards in documentation, stakeholder engagement, and solution validation, the analyst directly supports OneCXC's strategic transformation goals.

EXPERIENCE & CAPABILITIES

  • Mid-level Technical Business Analyst with 5 years' experience in large, complex environments, capable of hitting the ground running.
  • Proven track record in complex migration projects, including uplift from country-specific systems to global platforms.
  • Strong skills in business process evaluation, defining "as-built" capabilities, and translating business needs into clear technical specifications.
  • Able to assess upstream and downstream impacts of feature development across integrated systems.
  • Demonstrated ability to identify issues, perform analysis, and document effective solutions in dynamic project environments.
  • Contributes to project planning, scheduling, reporting, and risk/issue management, alongside day-to-day operational support.
  • Excellent communication and stakeholder management skills, ensuring system functionality aligns with end-user needs and enhances experience.

BEHAVIOURAL EXPECTATIONS

Behaviour must always be consistent with all company policies, procedures, and the Global Core Values:

We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and fun.

We are Adaptable: We don't back down from change. By embracing it, we have an opportunity to learn and grow.

We are Honest: We keep our promises and act with integrity. We do the right thing.

We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers' problems.

We are Passionate: We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team.

We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.

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