Learning and Development Manager

4 hours ago

Manila, National Capital Region, Philippines KMC Solutions Full time ₱1,500,000 - ₱3,000,000 per year

The Manager, Learning & Development (Customer Service) will play a key role in supporting the Company's award-winning Customer Service organization by leading a team of training specialists at our Center of Excellence (COE) in Makati, Philippines.

This role is responsible for designing, delivering, and optimizing impactful learning programs that elevate the skills and performance of frontline customer service staff while supporting global training initiatives. The ideal candidate is data-driven, highly collaborative, and passionate about creating a culture of continuous learning. This position reports to the US-based Manager, Learning & Development, and operates on-site at the COE.

Key Responsibilities

  • Lead, coach, and develop a team of training specialists supporting over 150+ customer service advocates and staff.
  • Serve as the primary point of contact for all COE training efforts and ensure alignment with global Training & Design objectives.
  • Manage and execute program, project, and process initiatives in partnership with the U.S.-based Learning & Development Manager.
  • Conduct recurring and ad-hoc team meetings, huddles, and 1:1s to communicate updates and drive productivity.
  • Design and launch a Leadership Development program for the COE.
  • Create learning materials, including e-learning modules, updates, and assessments to support global L&D initiatives.
  • Develop, track, and analyze key training metrics to inform strategy, measure effectiveness, and ensure service-level goals are met.
  • Collaborate closely with Workforce Management, Quality Assurance, and Voice of the Customer teams to maximize training impact.
  • Model Zenni's core values and promote a culture of continuous improvement, growth mindset, and open communication.

Minimum Requirements:

  • Minimum 3-5 years of contact centre training leadership experience or 8 to 10 years of progressive L&D experience required
  • Experience leading training efforts in a large contact center environment (150+ staff).
  • Proven leadership experience managing a team of trainers or L&D professionals.
  • Strong data analysis skills, including conducting training needs analyses, measuring program effectiveness, and presenting insights through reports.
  • Excellent communication skills with the ability to present to a variety of audiences and express ideas clearly and diplomatically.
  • Strong organizational and time-management skills with a track record of producing high-quality work independently and collaboratively.
  • Experience using Learning Management Systems (LMS), preferably TalentLMS.
  • Knowledge of adult learning principles and instructional design methodologies (e.g., ADDIE, Bloom's Taxonomy).
  • US e-commerce, optical, or medical training experience strongly preferred

Nice to have:

  • Experience designing and implementing leadership development programs.
  • Demonstrated passion for continuous learning and staying current with L&D and customer service industry trends.
  • Background collaborating with cross-functional teams such as WFM, QA, and VOC to drive operational improvements.

  • Learning and Development Manager

    2 weeks ago

    Manila, National Capital Region, Philippines GCash Full time ₱600,000 - ₱1,200,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayJob Responsibilities – Learning and Development (L&D) Manager, Technology and Data...

  • Learning and Development Manager

    4 hours ago

    Manila, National Capital Region, Philippines SM Retail Full time ₱300,000 - ₱600,000 per year

    TheLearning and Development Managerwill be responsible for the design, implementation, and management of employee training programs. This includes assessing training needs, developing instructional materials, organizing training sessions, and evaluating program effectiveness. to empower store employees to deliver outstanding customer experiences and achieve...

  • Learning and Development Manager

    5 hours ago

    Manila, National Capital Region, Philippines OrbitalX Full time ₱1,200,000 - ₱2,400,000 per year

    About UsOrbitalX is a leading demand generation agency working with incredible brands ranging from early stage startups, to large venture backed organisations.Our founding team have over 30 years of B2B marketing and sales experience, who have built offices and businesses in New York, London and Singapore.Now, we are building in Cebu, and Manilla,...

  • Learning & Development Manager

    5 hours ago

    Manila, National Capital Region, Philippines HelloFresh Full time ₱1,500,000 - ₱3,000,000 per year

    Learning & Development ManagerAt HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your...

  • e-Learning Developer

    5 hours ago

    Manila, National Capital Region, Philippines Remote Workmate Pty Ltd Full time ₱50,000 - ₱65,000 per year

    This is a remote position.Craft Cutting-Edge Learning Experiences as an eLearning Developer This is a remote position.Full-Time | 40 Hours per weekPHP 50,000-65,000Mon - Fri  9:00 am to 5:00 pm AEST Melbourne (7:00 am to 3:00 pm Manila)Role OverviewWe are seeking a high-level eLearning Developer to lead the build and delivery of interactive digital...

  • Learning & Development Manager | PH | Ortigas

    4 hours ago

    Manila, National Capital Region, Philippines Staff Domain Full time ₱1,500,000 - ₱3,000,000 per year

    Set-up and Location:ONSITE - Ortigas, PasigWork Schedule:6:00 AM to 3:00 PM Philippine TimeEmployment Type:Full-timeStep Into a Role That Shapes Growth: Become Staff Domain's Learning & Development ManagerIf you love building people up, creating meaningful learning experiences, and driving company-wide capability, this is your space to shine.We're looking...

  • Learning and Development Lead

    5 hours ago

    Manila, National Capital Region, Philippines Tala Full time ₱1,200,000 - ₱2,400,000 per year

    About TalaTala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by theFortuneImpact 20 list,CNBC's Disruptor 50 five years in a...

  • Learning & OD Manager

    3 hours ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

    Learning and Development Manager (Corporate)About the RoleWe are looking for a Learning and Development Manager who will lead the design and implementation of strategies that build capability, strengthen leadership, and drive organizational effectiveness. The role will handle training and leadership programs, performance management, succession planning, and...

  • Learning and Development Officer

    1 week ago

    Manila, National Capital Region, Philippines ROXAS FOOD VENTURES INC Full time ₱360,000 - ₱540,000 per year

    The Learning and Development Officer will lead the design, delivery, and evaluation of training programs across restaurant operations. With a proven track record in staff development, this role ensures consistent service excellence, operational efficiency, and brand alignment through targeted learning initiatives.Job Type: Full-timePay: Php30, Php45,000.00...

  • Learning And Development Specialist

    5 hours ago

    Manila, National Capital Region, Philippines Salmon Group Ltd Full time ₱25,000 - ₱30,000 per year

    Salmon – Who We Are and What We DoSalmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval).Salmon was...