Team Leader

4 days ago

Taguig, National Capital Region, Philippines TaskBridge Hub Full time ₱900,000 - ₱1,200,000 per year

Job Title: Team Leader- Back Office

Account: Financial

Work Setup: 100% Onsite (McKinley, Taguig)

Shift: Night Shift

Salary Budget: PHP 85,000 (plus 1-month basic salary joining bonus)

Qualifications:

  • Minimum of 2 years of experience supporting clients/accounts in wealth management, insurance, or financial services.
  • At least 2 years of experience in a supervisory or team leader role, ideally in a high-volume call center environment focused on customer service delivery.
  • Bachelor's degree (finance-related course preferred).
  • Strong communication skills (both written and verbal).
  • Willing to work night shift and 100% onsite in McKinley, Taguig.

Responsibilities:

  • Supervise and lead a back-office team handling financial accounts to ensure accurate and efficient service delivery.
  • Monitor team performance against KPIs, service level agreements (SLAs), and quality standards.
  • Provide coaching, feedback, and support to team members to enhance productivity and performance.
  • Manage workflow distribution, ensure timely completion of tasks, and handle escalations effectively.
  • Prepare and submit regular reports on team performance, productivity, and quality metrics.
  • Collaborate with management and other departments to implement process improvements and maintain compliance with financial regulations.
  • Foster a professional and positive work environment that encourages teamwork, accountability, and continuous improvement.

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