Team Leader
6 days ago
Job Title: Team Leader- Back Office
Account: Financial
Work Setup: 100% Onsite (McKinley, Taguig)
Shift: Night Shift
Salary Budget: PHP 85,000 (plus 1-month basic salary joining bonus)
Qualifications:
- Minimum of 2 years of experience supporting clients/accounts in wealth management, insurance, or financial services.
- At least 2 years of experience in a supervisory or team leader role, ideally in a high-volume call center environment focused on customer service delivery.
- Bachelor's degree (finance-related course preferred).
- Strong communication skills (both written and verbal).
- Willing to work night shift and 100% onsite in McKinley, Taguig.
Responsibilities:
- Supervise and lead a back-office team handling financial accounts to ensure accurate and efficient service delivery.
- Monitor team performance against KPIs, service level agreements (SLAs), and quality standards.
- Provide coaching, feedback, and support to team members to enhance productivity and performance.
- Manage workflow distribution, ensure timely completion of tasks, and handle escalations effectively.
- Prepare and submit regular reports on team performance, productivity, and quality metrics.
- Collaborate with management and other departments to implement process improvements and maintain compliance with financial regulations.
- Foster a professional and positive work environment that encourages teamwork, accountability, and continuous improvement.
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