Team Leader

2 days ago

Taguig, National Capital Region, Philippines Prime Technology Specialists Inc. Full time ₱1,500,000 - ₱3,000,000 per year

What you'll be doing

  1. Oversee and manage a team of collection specialists, providing coaching, mentoring, and performance feedback to drive productivity and quality of work.
  2. Monitor team performance and implement strategies to improve efficiency, productivity, and customer satisfaction.
  3. Collaborate with the wider customer service team to address complex customer inquiries and issues.
  4. I'd like you to please identify training needs and deliver coaching to enhance the skills and capabilities of your team.
  5. Analyze data and metrics to identify trends and opportunities for process improvement.
  6. Please make sure that the company policies, procedures, and regulatory guidelines are followed.
  7. Contribute to the development and implementation of team and departmental goals.

What we're looking for

  1. Minimum 2 years' experience in a team leader or supervisory role within a call Centre or customer service environment
  2. Strong analytical and problem-solving skills, with the ability to identify and implement process improvements
  3. Excellent communication and interpersonal skills, with the ability to effectively motivate and lead a team
  4. Proficient in data analysis and reporting, with the ability to interpret and act on key performance metrics
  5. Thorough understanding of customer service best practices and regulatory compliance requirements
  6. Proven track record of delivering exceptional customer service and driving team performance

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