Team Leader

6 days ago

Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

About the role

This is an excellent opportunity to join the thriving healthcare BPO industry as a Team Leader for Access Healthcare Services Manila, Inc. Based in Taguig City, Metro Manila, this full-time role will see you leading a high-performing team of customer service representatives, ensuring they deliver exceptional support to our valued clients.

What you'll be doing

  1. Supervise and coach a team of customer service representatives, providing ongoing feedback and development to drive performance
  2. Effectively manage team schedules and workloads to meet service level agreements
  3. Identify and resolve team and customer issues in a timely manner
  4. Monitor quality assurance metrics and implement strategies to maintain and improve customer satisfaction
  5. Foster a positive, collaborative team culture and encourage open communication
  6. Provide daily reporting on team performance and highlight areas for improvement
  7. Collaborate with other teams and departments to ensure seamless service delivery

What we're looking for

  1. 3+ years of experience in a supervisory or team lead role within a customer service or call centre environment
  2. Strong communication and interpersonal skills with the ability to effectively motivate and lead a team
  3. Excellent problem-solving and decision-making abilities to handle escalated customer inquiries
  4. Proficiency in data analysis and reporting to track and improve team performance
  5. Deep understanding of quality assurance metrics and continuous improvement methodologies
  6. Proven track record of driving high levels of customer satisfaction
  7. Fluency in English, both written and verbal

What we offer

At Access Healthcare Services Manila, Inc., we are committed to creating an engaging and supportive work environment for our employees. You'll enjoy competitive compensation, opportunities for career progression, and a range of employee benefits and wellness initiatives to support your wellbeing.

About us

Access Healthcare Services Manila, Inc. is a leading provider of healthcare business process outsourcing solutions. With a strong focus on innovation and exceptional customer service, we partner with healthcare organisations across the globe to help them deliver the best possible care to their patients. Join our growing team and be a part of our mission to transform the healthcare industry.

Apply now for this exciting Team Leader opportunity and take the next step in your career.

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