CSR Email and Chat Support

2 weeks ago

Makati City, National Capital Region, Philippines MetroMart Technologies, Inc. Full time ₱150,000 - ₱250,000 per year

MetroMart is the #1 online grocery delivery platform in the Philippines. We enable customers to purchase their products online from their favorite local store and have these items delivered to their doorstep within 90 minutes.

Qualifications:

  • Previous experience in customer service, preferably in an e-commerce environment.
  • Strong written communication skills with a focus on clarity and professionalism.
  • Familiarity with Zendesk is a plus.
  • Ability to handle multiple chats and emails simultaneously while maintaining attention to detail.
  • Strong problem-solving skills and a proactive approach to customer satisfaction.
  • Ability to work independently as well as part of a collaborative team.
  • Flexibility to work various shifts, including evenings and weekends, as needed.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via email and chat.
  • Assist customers with order processing, product information, and troubleshooting issues.
  • Maintain a high level of product knowledge to provide accurate information to customers.
  • Utilize Zendesk and other customer service tools to manage and track customer interactions effectively.
  • Collaborate with team members and other departments to resolve customer issues and improve service delivery.
  • Follow up on unresolved customer issues to ensure satisfaction.
  • Document customer interactions and feedback to help improve processes and product offerings.
  • Stay updated on promotions, product changes, and company policies to provide effective support.
  • Willing to work onsite, Makati City

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