Chat and Email Customer Support Agent

1 day ago

Makati City, National Capital Region, Philippines Sapient - Pasay Full time ₱18,000 - ₱28,000 per year

We're growing and we want YOU to be part of our Non-Voice Account Team in Metro Manila site Experience a one-day hiring process and salary offer up to 25K plus monthly commissions

Your Day-to-Day:

  • Manage non-voice account tasks including data entry, email correspondence, and chat support.
  • Provide accurate information and resolve inquiries through written communication.
  • Process service requests, updates, and follow-ups efficiently.
  • Ensure high-quality and timely responses to customer queries and issues.
  • Maintain detailed records of interactions and transactions.
  • Meet performance targets for productivity, quality, and customer satisfaction.

Qualifications:

  • College graduate of any course
  • No prior non-voice experience necessary—we provide comprehensive training
  • Strong written communication and organizational skills.
  • Attention to detail and effective problem-solving abilities.
  • Familiarity with non-voice support tools and systems is a plus but not required.
  • Typing speed of at least 40 WPM (Words Per Minute).
  • Ability to work independently and as part of a team in a dynamic environment.

Why You Should Apply:

  • Competitive Salary (up to 25K)
  • Monthly Commissions
  • Fast-Track Career Growth for top performers
  • HMO with 2 FREE Dependents from Day 1
  • Free Coffee and Biscuits at the office (because we believe work should be enjoyable)
  • Pioneer Accounts (including Voice and Easy Accounts)
  • Incentives, Signing Bonuses, and More Premium Perks
  • Flexible Shifts (Day, Mid, and Night)
  • Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, efficiency, and making a difference. Whether you're new to non-voice support or looking to advance your career, we have a place for you

Ready to take the next step? Let's chat about how you can grow with us—apply today

Job Type: Full-time

Pay: Php18, Php28,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

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