Senior Officer

Req ID: 104370

Department: Insto Ops Client Services

Division: Institutional

Location: Makati City

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Senior Officer in our International Client Services - Institutional Banking, you are (primarily phone based) responsible for the servicing of customer requests and enquiries in a timely and effective manner. These positions will typically process high volumes of routine enquiries. The key capability for these positions is effective customer service as opposed to requiring extensive knowledge of a specific process or policy to be effective.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent, Full-time

Role Location: Solaris One Building, Makati

What will your day look like?

As a Senior Officer, you will:

Provide exceptional customer experience through quality interactions over the phone, e-mail or online that meet customers' financial transaction needs as the first point of contact

Identify any additional needs and refer to the appropriate channel

Demonstrate ANZ Values and nurture team members who don't

Be a digital advocate

Demonstrate sound knowledge of the bank's digital solutions, the ability to problem solve and educate customers.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Subject Matter Expert experience

Has experience with new joiners demonstration

High level of customer service skills and understanding of a customer service culture

Strong customer focus with keen attention to details

Proven analytical skills with strong customer service expertise

Excellent communication and interpersonal skills

Good listening & problem-solving skills

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

/. You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date

24/10/2025 , 11.59pm, (Melbourne Australia)