Workforce Management Analyst

Position SummaryWe are looking for a strategic and detail-oriented Workforce/Reports Analyst to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO environment. The...

About the RoleWe are looking for a Workforce Management Analyst (Real-Time & Reporting) to join our team. This role ensures operational efficiency by monitoring intraday performance, generating reports, and supporting operations in meeting Service Level Agreements (SLAs).Key ResponsibilitiesMonitor real-time performance and schedule adherence (breaks,...

Key Responsibilities:Assist in developing and maintaining accurate schedules based on historical data, trends, and business requirementsMonitor intraday performance and provide capacity planningCollaborate to align forecasting of headcount plans with business needsLead and mentor a team of workforce analysts and real-time coordinatorsAnalyze performance...

OverviewELIGIBILITY: FILIPINO CITIZENSET UP: HYBRID - CIRCUIT MAKATISHIFT: NIGHTSHIFT (CST)The Manager, Workforce Management (WFM) ensures Carenet maintains optimal staffing and operational efficiency to meet service and contractual goals. This role leads forecasting, capacity planning, and scheduling to align workforce resources with business demand while...

Build a Global Career in Real Estate Excellence Behind every successful real estate enterprise is a workforce built on precision, foresight, and strategy. In this role, you'll lead the planning that powers global property operations-right from the Philippines. Join a world-class team where data-driven decisions shape performance and your leadership...

Who We AreIn the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants...

About the roleWe have an exciting opportunity for a Workforce Analyst - Scheduling Focus to join our dynamic team at Teleperformance in Quezon City, Metro Manila. As a full-time Workforce Scheduling Analyst, you will play a crucial role in ensuring the efficient scheduling and staffing of our call center operations to deliver exceptional customer...

Apply today and start your journey with Ubiquity The Responsibilities:Understanding of key business objectives, timeframes, and requirements associatedwith Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning ofassigned call volume, headcount requirements, shrinkage, attrition and handle timegoals throughout...

Apply today and start your journey with UbiquityThe Responsibilities:Understanding of key business objectives, timeframes, and requirements associatedwith Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning ofassigned call volume, headcount requirements, shrinkage, attrition and handle timegoals throughout...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...