URGENT Workforce Scheduling Analyst

3 hours ago

Quezon City, National Capital Region, Philippines Teleperformance Full time ₱1,200,000 - ₱2,400,000 per year

About the role

We have an exciting opportunity for a Workforce Analyst - Scheduling Focus to join our dynamic team at Teleperformance in Quezon City, Metro Manila. As a full-time Workforce Scheduling Analyst, you will play a crucial role in ensuring the efficient scheduling and staffing of our call center operations to deliver exceptional customer experiences.

What you'll be doing

  • Analyze historical data and forecasts to create accurate staffing plans and schedules that meet business needs and customer demands
  • Continuously monitor and adjust schedules to optimize efficiency and productivity
  • Collaborate with team leaders and managers to identify and address staffing challenges
  • Provide support and guidance to the operations team on scheduling best practices
  • Generate and present detailed reports on workforce metrics and performance
  • Identify opportunities for process improvements and implementation of new scheduling tools and techniques

What we're looking for

  • Minimum of 2 years of experience in a workforce management or scheduling role, preferably in a call center or customer service environment
  • Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions
  • Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams
  • Proficiency in using workforce management software and tools, such as Aspect or Verint
  • Familiarity with call center operations, including forecasting, staffing, and scheduling best practices
  • A keen eye for detail and the ability to work in a fast-paced, dynamic environment

What we offer

  • Competitive salary and bonuses
  • Comprehensive health and wellness benefits
  • Opportunities for career growth and development
  • Supportive and inclusive work culture
  • Team-building activities and social events

About us

Teleperformance is a global leader in customer experience management, offering a range of solutions including customer care, technical support, and back-office services. With a presence in over 80 countries, we are committed to delivering exceptional service and driving business success for our clients. Join our team and be a part of our exciting journey

Apply now and let's discuss how you can contribute to our success.

  • Workforce Management Analyst

    4 hours ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position SummaryWe are looking for a strategic and detail-oriented Workforce/Reports Analyst to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO environment. The...

  • Workforce Scheduler

    2 weeks ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱900,000 - ₱1,200,000 per year

    TheWorkforce Schedulerplays a key role in ensuring smooth daily operations by creating and managing agent schedules, monitoring real-time performance, and supporting staffing decisions that help meet service level goals. This role works closely with Operations and Workforce Management teams to align staffing with business needs, optimize resources, and...

  • Workforce Management Analyst

    1 hour ago

    Quezon City, National Capital Region, Philippines Comrise Full time $700,000 - $900,000 per year

    About the RoleWe are looking for a Workforce Management Analyst (Real-Time & Reporting) to join our team. This role ensures operational efficiency by monitoring intraday performance, generating reports, and supporting operations in meeting Service Level Agreements (SLAs).Key ResponsibilitiesMonitor real-time performance and schedule adherence (breaks,...

  • Workforce Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Cambridge University Press & Assessment | Manila Full time ₱35,000 - ₱47,000 per year

    Employment type: Fixed-Term/Secondment (6 months)Location: Makati City, Metro ManilaWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two to three days a week to apply.Work schedule: 4:00 PM - 12:00 MN PH time.Pay range: We value transparency and want to ensure a good fit for both parties....

  • Workforce & Reporting Supervisor

    2 hours ago

    Quezon City, National Capital Region, Philippines TechNerds Solutions Full time ₱1,500,000 - ₱2,500,000 per year

    HighlightsCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and eventsWORKFORCE AND REPORTING SUPERVISORWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferentRole OverviewWe are looking for a...

  • Workforce and Reporting Supervisor

    1 hour ago

    Quezon City, National Capital Region, Philippines IFIVE INC. Full time ₱80,000 - ₱120,000 per year

    HighlightsCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and eventsWORKFORCE AND REPORTING SUPERVISORWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferentROLE OVERVIEWWe are looking for a...

  • Workforce Manager

    2 hours ago

    Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱450,000 - ₱850,000 per year

    Key Responsibilities:Assist in developing and maintaining accurate schedules based on historical data, trends, and business requirementsMonitor intraday performance and provide capacity planningCollaborate to align forecasting of headcount plans with business needsLead and mentor a team of workforce analysts and real-time coordinatorsAnalyze performance...

  • Senior Manager, Workforce Management

    3 hours ago

    Quezon City, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱750,000 - ₱1,200,000 per year

    Apply today and start your journey with UbiquityThe Responsibilities:Understanding of key business objectives, timeframes, and requirements associatedwith Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning ofassigned call volume, headcount requirements, shrinkage, attrition and handle timegoals throughout...

  • Senior Manager, Workforce Management

    2 hours ago

    Quezon City, National Capital Region, Philippines Ubiquity Full time ₱700,000 - ₱1,000,000 per year

    Apply today and start your journey with Ubiquity The Responsibilities:Understanding of key business objectives, timeframes, and requirements associatedwith Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning ofassigned call volume, headcount requirements, shrinkage, attrition and handle timegoals throughout...

  • Workforce Management Report Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines OneSearch Incorporated Full time ₱780,000 - ₱960,000 per year

    WFM Reports Analyst TLBasic Qualifications:College graduate or at least 2nd year college undergraduate with no back subjectsAmenable to report onsite in Giga Tower, Bridgetowne QC, and shift to hybrid later onAmenable to working on a night shift scheduleRequired experience using WFM Tool – Power BI, SQLExperience with contact center reporting and metrics...