Workforce Manager

Build a Global Career in Real Estate Excellence

Behind every successful real estate enterprise is a workforce built on precision, foresight, and strategy. In this role, you'll lead the planning that powers global property operations-right from the Philippines. Join a world-class team where data-driven decisions shape performance and your leadership strengthens the foundation of a truly global career.

Your Role in Shaping Operational Success

Be part of our client's team as a Workforce Manager and lead a skilled team driving accurate forecasting, schedule optimization, and performance insights. You'll play a pivotal role in aligning workforce strategies with operational excellence while contributing to a globally recognized real estate brand.

Career Snapshot

Employment type: Full-time

Shift: Day shift, weekends off

Work setup: Hybrid, Megatower Ortigas

What's in It for You

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Hybrid work arrangement
• Prime office location in Ortigas (easy access to MRT, restaurants, banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring to the Table

• 3 to 5 years of relevant experience
• Proven leadership experience in workforce management within contact center or customer support environments
• Demonstrated ability to collaborate with operational excellence or performance management teams to achieve business outcomes
• Strong analytical skills with advanced proficiency in workforce management tools (e.g., Zendesk) and data visualization platforms (e.g., Tableau)
• Ability to translate complex workforce data into actionable insights for senior leaders
• Excellent stakeholder engagement and influencing skills across all organizational levels
• Strong coaching and team leadership skills
• Proven track record in delivering efficiency, cost reduction, and service improvement through workforce initiatives

What You'll Do Every Day

• Partner with the Operational Performance Manager to align workforce planning strategies with overall CSO goals and operational excellence initiatives
• Lead, coach, and develop the Workforce Planning team (Real-Time Analyst and Workforce Coordinator) to ensure accurate forecasting, effective rostering, and optimized scheduling
• Develop, maintain, and improve medium- and long-term workforce forecasts to guide recruitment, scheduling, and budget decisions
• Oversee real-time performance monitoring, resolve operational disruptions, and provide guidance and escalation support to the Workforce Coordinator and Real-Time Analyst
• Analyze consultant productivity, customer demand trends, and contact volumes, providing actionable insights to the Operational Performance Manager and senior stakeholders
• Collaborate with the Quality Assurance Lead and Performance & Insights teams to integrate forecasting and performance data into operational improvement initiatives
• Develop and maintain workforce planning policies, procedures, workflows, and reporting standards aligned with continuous improvement practices
• Recommend and implement workforce management tools, systems, and processes that enhance efficiency, reduce costs, and improve customer experience
• Present workforce insights through clear data visualizations and reports to support operational and strategic decision-making
• Build and maintain strong relationships with internal and external stakeholders to ensure proactive, collaborative, and aligned workforce planning
• Foster a culture of continuous improvement by sharing workforce insights that influence CSO-wide operational strategies

About the Client

Our client is Australia's leading property resource and a flagship brand of a market-leading digital advertising company listed on the Australian Securities Exchange (ASX: REA). With over 12 million monthly visitors, they simplify property journeys for millions through cutting-edge digital solutions and customer-centric innovation. They've earned multiple awards including Australia's Best Workplaces, Best Workplaces for Women, Best Workplaces in Technology, and HRD's 5-Star Employer of Choice, a testament to their thriving culture and commitment to excellence.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra