Senior Manager, Workforce Management

Key Responsibilities:Assist in developing and maintaining accurate schedules based on historical data, trends, and business requirementsMonitor intraday performance and provide capacity planningCollaborate to align forecasting of headcount plans with business needsLead and mentor a team of workforce analysts and real-time coordinatorsAnalyze performance...

Apply today and start your journey with UbiquityThe Responsibilities:Understanding of key business objectives, timeframes, and requirements associatedwith Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning ofassigned call volume, headcount requirements, shrinkage, attrition and handle timegoals throughout...

Remote – Open to candidates in the Philippines Full-Time | Permanent  Opportunities vary depending on client needs Use Your Own Device Join Our Talent Pool – Workforce ManagerWe are looking for an experienced Workforce Manager to support one of our client accounts. This role is critical in ensuring optimal staffing, strong service level performance,...

We're Hiring: Workforce ManagerWork Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.Why...

We're Hiring: Workforce ManagerWork Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.Why...

The WFM Senior Specialist plays a critical role in ensuring operational stability and service level compliance by driving accurate forecasting, capacity planning, real-time performance management, and insightful reporting. This role works closely with Operations, Training, QA, and global clients to deliver data-driven workforce strategies, proactive service...

About the RoleWe are looking for a Workforce Management Analyst (Real-Time & Reporting) to join our team. This role ensures operational efficiency by monitoring intraday performance, generating reports, and supporting operations in meeting Service Level Agreements (SLAs).Key ResponsibilitiesMonitor real-time performance and schedule adherence (breaks,...

OverviewSHIFT: NIGHTSET UP: HYBRID (CIRCUIT MAKATI)The Sr. Manager, WFM is responsible for managing and facilitating workforce activities for the company. Works with Carenet teams to create, review and adjust daily forecasted volumes and handles time to achieve optimal staffing. This role manages and facilitates ongoing improvements to Workforce scheduling...

Role OverviewThe Workforce Management Forecaster / Capacity Planner is responsible for delivering accurate forecasts and capacity plans that support operational performance and service level commitments. This role plays a critical part in aligning demand, staffing, and productivity for a workforce of 300+ employees.This is a hands-on, data-driven role that...

Work Location : Vertis North, Corporate Center Tower 3 Quezon CityONSITEShifting SchedulePREFERRED QUALIFICATIONSBachelor's degree in Business, Finance, Mathematics, Economics, or related quantitative field is preferred.MINIMUM QUALIFICATIONS3+ years of experience in Workforce Management, specifically in forecasting and capacity planning within a high-volume...