IT Service Desk Technician

Supporting Digital Success Through Expert IT Care

Build a global career without leaving home as you support international teams in the fast-paced world of IT support. This role offers an international opportunity to elevate your expertise, make your mark in digital operations, and help shape the future of tech-while staying rooted in the Philippines and creating a legacy in your field.

Job Description

As an IT Service Desk Technician, you will diagnose and resolve software and hardware issues, manage incident tickets, collaborate with users, perform upgrades, and provide timely solutions that keep global teams productive across digital platforms.

Job Overview

Employment type: Full-time

Shift: Night shift, shifting schedule (depending on US timezone coverage), Mondays to Fridays, Weekends Off

Work setup: Temporary WFH, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Temporary WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
• 5+ years of proven experience in a similar role as a Service Desk Technician or IT Support Specialist
• Strong analytical and problem-solving skills
• Demonstrate resourcefulness and initiative in a dynamic environment
• Possess advanced knowledge of current Microsoft desktop and server operating systems
• Excellent communication and interpersonal skills
• Ability to work well independently and as part of a team
• Adept at multitasking and managing priorities
• Knowledge of network troubleshooting and administration

Your Daily Tasks

• Diagnose and resolve software and hardware incidents across Windows and Mac operating systems
• Assist users with IT-related incidents promptly and effectively
• Take ownership of issues and perform root cause analysis
• Implement temporary or permanent fixes to restore service quickly
• Escalate unresolved incidents to the appropriate support teams
• Record, update, and document requests using the IT service desk ticketing system
• Resolve incidents and perform software and hardware upgrades
• Troubleshoot technical problems and provide effective solutions
• Collaborate with clients to evaluate and resolve technical issues
• Evaluate systems and user needs to recommend and implement changes
• Apply network troubleshooting techniques as needed

About the Client

Driving Digital Impact Through Smart Technology Support

Our client operates at the forefront of digital marketing, delivering performance-driven advertising solutions built on data, technology, and expert execution. They empower global brands through real-time insights, transparent reporting, and optimized workflows. With a culture anchored in innovation and measurable results, they offer IT professionals the chance to support high-impact digital operations, develop global capabilities, and contribute to campaigns that shape today's digital landscape.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stability, competitive compensation, and global career opportunities. Work with international clients in a culture built on collaboration and innovation. Thrive with world-class support, meaningful development, and an inclusive community that empowers your success. Apply now and be part of the #EmaptaEra