Key Account Manager National Account

4 days ago

Pasay, National Capital Region, Philippines Kuehne + Nagel (PH) Full time ₱900,000 - ₱1,200,000 per year


•    To directly manage Key Account(s), in accordance with agreed targets, goals + company guidelines, eliciting customer needs + selling our key products + services.

•    To ensure understanding of all customer organizations, business model and decision-making processes

•    To engage KN network proactively and work closely with the NA KAMs in Japan.

•    To negotiate rates with customers in alignment with the business units (BU), ensuring rate sheets are documented + maintained as needed by the BU's.

•    To ensure compliance with our sales management processes + systems, ensuring correct + timely updates in our customer relationship system (CRM)

•    To monitor monthly performance against set targets ensuring that immediate actions address deviations.

•    To ensure that account plan(s) are in place based on internal processes + templates which are signed off by the respective sales manager.

•    Manage & support efficiently all the RFQ's by obtaining strong support from the Trade Management / Pricing teams.

•    To effectively hand over + transition new business into operations to ensure that customer requirements + company's commitments are met.

•    To conduct regular + structured review sessions with assigned customers including; process for continuous improvement + innovation, review of customer strategy + priorities to deliver operational excellence.

Qualification:

  • Language Requirement: Excellent communication and influencing/ negotiation skills and Japanese Speaking
  • Client Focus: Will develop and manage relationships with Japanese customers
  • Industry Background: Freight forwarding or logistics experience is essential
  • Communication Skills: Able to engage directly with shippers and understand their requirements. Able to bring new business in the organization.
  • Build up relationship internal and external; highly organized with the ability to wear multiple hats in a fast moving environment and drive performance and build differentiators.
  • Ability of managing multiple tasks under time pressure with positive attitude

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