Senior Product Support Engineer

4 days ago


Manila, National Capital Region, Philippines Exegy Full time ₱900,000 - ₱1,200,000 per year

About Exegy
Exegy is a global leader in intelligent market data, advanced trading systems, and future-proof technology. Exegy serves as a trusted partner to the complete ecosystem of the buy-side, sell-side, exchanges, and financial services technology firms around the globe. Headquartered in St. Louis with regional offices in North America, the UK/Europe and Asia Pacific, Exegy has the global footprint to deliver world-class support and managed services to its customer base of elite financial market participants.

Job Summary
Exegy is seeking a highly motivated Senior Product Support Engineer to ensure the reliability, performance, and availability of its production systems. This role involves monitoring critical systems, resolving incidents, and implementing preventative measures to maintain operational excellence. You will collaborate with internal teams to address technical challenges and optimize production environments. This position requires strong technical expertise, problem-solving skills, and a proactive mindset to minimize downtime and enhance system performance.

This is an exciting opportunity for a detail-oriented professional to contribute to the success of a global leader in market data solutions.

Responsibilities

  • Monitor production systems and infrastructure, ensuring uptime and performance metrics are met
  • Troubleshoot, diagnose, and resolve production issues in real time, minimizing service impact
  • Incident resolution and outage call handling; notify internal and external stakeholders and be responsible for resolution, communication, and follow-up
  • Collaborate with engineering teams to develop and implement monitoring tools, alert systems, and automated recovery processes
  • Analyze system logs, metrics, and trends to proactively identify potential risks or issues
  • Execute software deployments, configuration changes, and system upgrades with minimal disruption
  • Drive continuous improvement by identifying areas for process optimization and operational efficiency
  • Participate in an on-call rotation to provide 24/7 support for production systems

Our Ideal Candidate Has

  • Degree in Computer Science, Engineering, or a related field, or equivalent work experience
  • 5 years of experience in production support, system administration, or monitoring role
  • Strong technical skills in Linux/Unix environments, with experience in troubleshooting and debugging
  • Hands-on experience with monitoring tools (e.g. ITRS, Nagios, Zenoss, Prometheus, Grafana) and incident management platforms
  • Scripting experience (e.g., Python, Bash) to automate monitoring and reporting tasks
  • Exceptional communication and collaboration skills to coordinate with cross-functional teams effectively
  • Ability to multitask and prioritize responsibilities
  • Proven ability to thrive in fast paced day-to-day activity
  • Proven track record of exceptional performance, high productivity, and meeting deadlines
  • Preferred: Experience in Financial Markets domain knowledge or financial protocols expertise


  • Manila, National Capital Region, Philippines TP ICAP Full time ₱60,000 - ₱120,000 per year

    Group OverviewThe TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity...


  • Manila, National Capital Region, Philippines Talent Torch Full time $24,000 - $36,000 per year

    Senior Product DesignerLocation: Remote (Philippines)Hours: Full-time (40 hrs/wk). Initial UK hours coverage (Mon–Fri) to ramp; thereafter flexible/async with agreed overlap.Compensation: USD $2,000 to $3,000 per month (experience dependent)Start: Flexible; interviews starting in ~2–3 weeksCompanyTrumpet ) is a fast growth, Venture Capital backed UK SaaS...


  • Manila, National Capital Region, Philippines JPMorganChase Full time $90,000 - $120,000 per year

    JOB DESCRIPTIONJoin our dynamic team within the Securities Services technology group at JPMorgan Chase. Unlock your potential by providing critical application support and driving innovation through automation. Be at the forefront of technology support in a growing business area.Job Summary:As an Application Support Engineer at JPMorgan Chase within the...

  • Senior Engineer

    4 days ago


    Manila, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

    Senior Engineer | Operational RiskWhat role will you play?As a Senior Engineer, you will work closely with our end users. Driving the end-to-end development ofproducts and platforms in line with stakeholder expectations. Including discovery, definition of problemstatements, through to design and delivery.You will be a leading contributor and support for our...


  • Manila, National Capital Region, Philippines Allegro MicroSystems Full time ₱1,500,000 - ₱2,500,000 per year

    The Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and...


  • Manila, National Capital Region, Philippines Filcan Global Envelope Strategies Full time ₱1,200,000 - ₱2,400,000 per year

    About FC GlobalFC Global is a dynamic offshore BPO company dedicated to delivering tailored digital transformation and operational solutions to clients worldwide. Our expertise spans customer service, virtual assistance, software development, and call center support, empowering businesses to enhance efficiency and scale with confidence.As a trusted partner,...


  • Manila, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time ₱1,200,000 - ₱2,400,000 per year

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...


  • Manila, National Capital Region, Philippines Yext Full time ₱1,200,000 - ₱2,400,000 per year

    In 2024, Yext acquired Hearsay Systems, bringing together two industry leaders to form one unified organization. By combining Yext's brand visibility expertise with Hearsay's best-in-class compliant engagement solutions, we're delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data, insights, and recommendations...


  • Manila, National Capital Region, Philippines Agilitec IT Full time ₱1,200,000 - ₱1,600,000 per year

    Salary: $2,500 - $2,800Working Schedule: Monday through Friday, 9:00 AM 6:00 PM Central TimeEmployer: MSP company operating in Austin, TexasBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Internet AllowanceOverview:We are seeking a Senior...


  • Manila, National Capital Region, Philippines CDOps Tech Full time ₱1,200,000 - ₱3,600,000 per year

    We're Hiring: Senior Backend Engineer at CDOps TechAt CDOps Tech, we're the engine behind our clients' digital growth — building scalable, reliable, and future-ready systems. We're looking for a Senior Backend Engineer who thrives on technical challenges, believes in craftsmanship, and wants to shape the foundation of world-class digital...