
Merchant Support
4 days ago
Company Description
PICK.A.ROO by Agile Digital Ventures, Inc. is an all-in-one delivery app catering to customers in the Greater Manila Area.
Role Description
This is a contract role for a Merchant Support & QA Specialist at PICK.A.ROO by Agile Digital Ventures, Inc. The role is hybrid, office located in Alliance Global Tower, BGC, Taguig, with some work-from-home flexibility.
The Merchant Support & QA Specialist will be responsible for:
- ensuring accurate & up-to-date merchant details
- contacting and engaging with merchant partners
- reporting status & progress updates to team managers
Daily tasks include:
- calling merchant partners & conducting quality assurance checks
- enlisting, encoding & updating merchant information
- coordinating with respective department teams to ensure proper cascade of information
- maintaining task trackers for reporting
Qualifications:
- Must have a working laptop & phone
- Must have stable internet connection (for WFH/hybrid eligibility)
- Familiarity & experience with Microsoft Office, Google Workspace, spreadsheets
- No working experience required; Previous experience in merchant or customer support, quality assurance and data entry roles is a plus.
Qualifications
- Customer Contact, Customer Support, and Customer Service skills
- Analytical and Communication skills
- Excellent problem-solving abilities
- Ability to work independently and as part of a team
- Experience in e-commerce or retail industries is a plus
- Bachelor's degree in Business, Communication, or related field
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