Merchant Operations Analyst

2 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

About the Job:

  • The Merchant Operations Analyst will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. This role will also provide support to our commercial team and their relationship with our partners through the use of internal tools and presenting relevant information.
  • In this role, they will monitor and improve merchant support metrics (e.g. onboarding turnaround time, requirement completeness, etc). Additionally, the hired candidate will forge strong alliances with the Commercial and Operations Manager in the Philippines, and other business operations and merchant support team members from other company-operating countries, ensuring they perform according to local expectations. This role will follow the standardization of the company's global merchant support metrics and initiatives (e.g. aligning a common cross-country approach for merchant support quality assurance ratings), seek for optimization of resources (e.g. creating guidance documents from the tools we are using), and manage reporting tasks. This role will be instrumental in the newly launched operations.

Responsibilities

  • Partner Support & Operations: Handle partners queries, support requests, and operational coordination. Ensure timely and efficient resolution of issues while maintaining a positive partner experience. Own the partner communication channel and NPS
  • Documentation & Onboarding: Manage merchant/partner onboarding, including documentation, data entry, and record-keeping. Streamline the onboarding process to ensure accuracy and compliance.
  • Store Management: Oversee store-related tasks, including creation, closure, and clerk management. Ensure smooth store operations and effective clerk management.
  • Operational Efficiency: Focus on optimizing processes and ensuring smooth collaboration between teams. Identify bottlenecks, streamline workflows, and facilitate communication between different functions.
  • Standardize, localize, and run the partners' onboarding and support processes
  • Act as a subject matter expert regarding specific issues and concerns raised by the partners
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Provide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers

Requirements

  • Excellent verbal and written communication in English and Tagalog
  • Willing to work on-site in the Bonifacio Global City (BGC) area
  • The hired analyst should NOT live more than 1 hour away by public transport/car from the office
  • Promoting automation mindset
  • Robust knowledge and experience in data analysis (Strong SQL, Phyton, Spreadsheet, and Excel skills).
  • Familiarity with ZOHO and Mode Analytics
  • Aligned with the company's principles and cultures
  • Bachelors degree or equivalent
  • Minimum of 2 (two) years of working in merchant/business analysis(finance industry background is preferred)
  • Interested in growing a career as a merchant operations professional and manager
  • Must be detail and process-oriented, and have experience working with robust SLAs 
  • Self-orientation, drive, and ability to communicate clearly and persuasively to customers
  • Comfortable working on Google Suite (Sheet, Docs, Slides, etc) / Microsoft Excel, and analytics
  • Reliable/strong internet connection (if needed to work from home

  • Merchant Operations Representative

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱180,000 - ₱240,000 per year

    About the JobThe Merchant Operations Representative for the company will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the...

  • Analyst, Operational Risk Management

    2 days ago

    Taguig, National Capital Region, Philippines American Express Full time $40,000 - $120,000 per year

    Analyst, Operational Risk Management(ID: You Lead the Way. We've Got Your Back.#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt...

  • Analyst, Operational Risk Management

    2 days ago

    Taguig, National Capital Region, Philippines American Express Full time ₱1,200,000 - ₱3,600,000 per year

    Analyst, Operational Risk Management (ID: You Lead the Way. We've Got Your Back.#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt...

  • Manager, Global Merchant

    1 week ago

    Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per year

    Manager, Global Merchant & Network Services Operational Risk#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for the Philippines by the Everest Group At American Express,...

  • Manager, Global Merchant

    1 week ago

    Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per year

    Manager, Global Merchant & Network Services Operational Risk#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our...

  • Security Analyst

    3 weeks ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time

    Overview[Upcoming Roles] Security Analyst - Safe Browsing. As a Security Analyst, you will help the team in its mission to protect the company's users. Our goals include increasing the coverage, accuracy, and speed of Safe Browsing enforcement systems; understanding the global threat environment for phishing, malware, and unwanted software; and improving the...

  • Operations Analyst

    7 days ago

    Taguig, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Benefits:15% Night differential20 Paid Time Off (PTO) per yearAnnual AppraisalAnnual IncentiveHybrid Work ArrangementWeekends offHMO with FREE 2 dependentsGroup life insurancePosition SummaryWe're looking for two Operations Analysts to join our Business Intelligence and Application Support team. These roles are crucial for ensuring the smooth day-to-day...

  • Leasing and Operations Assistant Manager

    4 days ago

    Taguig, National Capital Region, Philippines Fort Bonifacio Development Corporation Full time $40,000 - $60,000 per year

    Primary FunctionAssists the Leasing & Operations Senior Manager in all activities related to leasing and operations to maximize merchant sales, property occupancy, and rental revenues. Builds and maintains strong relationships with merchants.Duties and ResponsibilitiesAssists in the day-to-day operations, building management and maintenance of commercial...

  • Revenue Operations Analyst

    4 days ago

    Taguig, National Capital Region, Philippines ThriveSource Full time ₱1,200,000 - ₱2,400,000 per year

    This is an on-site position at Ground Floor Shop 1 Robinsons Cyber Sigma, Lawton Avenue, Taguig City.How to Apply:Copy and Paste the Link below in the browser to generate the application form:Rate:$7/hr and earn up to PHP 69,000+/monthSchedule:Monday - Friday: 9:00 AM - 5:30 PM ESTRevenue Operations Analyst (On-Site Cyber Sigma, Taguig)Job Description:We are...

  • Business Development Manager

    4 weeks ago

    Taguig, National Capital Region, Philippines Antler Full time

    About the job Business Development Executive (Makati/Taguig) Want to be part of the fastest-growing startup at the intersection of Retail, Fintech, and Data? Qashier is looking for a Business Development Executive to support our growth We are a dynamic and fast-growing team excited about commerce, retail, and payments and the opportunity to transform these...