Officer-in-charge
6 days ago
About the role
Join the dynamic team at Gulf Leisure and Entertainment Network Corporation as an Officer-in-charge. In this full-time position based in Metro Manila, you will play a crucial role in overseeing customer service operations and ensuring exceptional experiences for our valued clients.
What you'll be doing
- Manage a team of customer service representatives, providing direction, support and performance coaching
- Implement and monitor customer service policies, procedures and best practices to drive efficiency and high customer satisfaction
- Analyse customer feedback and usage data to identify areas for improvement and implement targeted solutions
- Collaborate with cross-functional teams to address customer inquiries and resolve complex issues
- Contribute to the development of customer service training programs and continually upskill your team
- Ensure compliance with all relevant laws, regulations and company policies
- Identify and execute process improvements to enhance the overall customer experience
What we're looking for
- Excellent communication and interpersonal skills, with the ability to lead, motivate and develop a high-performing team
- Strong problem-solving and decision-making capabilities, with a solutions-oriented approach
- Proficient in data analysis and using customer feedback to drive continuous improvement
- Solid understanding of customer service best practices and industry regulations
- Adaptable and flexible in a fast-paced, dynamic environment
Apply now to start your rewarding career with Gulf Leisure and Entertainment Network Corporation.
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