Officer-in-charge

6 days ago

Manila, National Capital Region, Philippines Gulf Leisure and Entertainment Network Corporation Full time ₱900,000 - ₱1,200,000 per year

About the role

Join the dynamic team at Gulf Leisure and Entertainment Network Corporation as an Officer-in-charge. In this full-time position based in Metro Manila, you will play a crucial role in overseeing customer service operations and ensuring exceptional experiences for our valued clients.

What you'll be doing

  • Manage a team of customer service representatives, providing direction, support and performance coaching
  • Implement and monitor customer service policies, procedures and best practices to drive efficiency and high customer satisfaction
  • Analyse customer feedback and usage data to identify areas for improvement and implement targeted solutions
  • Collaborate with cross-functional teams to address customer inquiries and resolve complex issues
  • Contribute to the development of customer service training programs and continually upskill your team
  • Ensure compliance with all relevant laws, regulations and company policies
  • Identify and execute process improvements to enhance the overall customer experience

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to lead, motivate and develop a high-performing team
  • Strong problem-solving and decision-making capabilities, with a solutions-oriented approach
  • Proficient in data analysis and using customer feedback to drive continuous improvement
  • Solid understanding of customer service best practices and industry regulations
  • Adaptable and flexible in a fast-paced, dynamic environment

Apply now to start your rewarding career with Gulf Leisure and Entertainment Network Corporation.

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