Senior Technical Support Specialist
3 days ago
**Salary: P50,000-P70,000 (Monthly Package)
Schedule: 11:00PM to 8:00AM Manila Time
What are we looking for?**
Skills Required:
- Minimum 5+ years of experience in technical support or helpdesk, preferably supporting hardware or SaaS products.
- Strong proficiency in troubleshooting hardware devices (LED displays) and mobile applications.
- Hands-on experience with HubSpot Service Hub or other CRM/ticketing systems for logging and managing support interactions.
- Proven ability to provide live client support via phone and chat, explaining technical steps clearly to non-technical users.
- Solid understanding of Wi-Fi connectivity, mobile app setup, and basic troubleshooting of connectivity issues.
- Excellent English communication skills (verbal and written) for interacting with US and Canadian clients.
- Strong customer focus and empathy, capable of handling sensitive client situations like technical failures or shipping issues.
- Optional / Nice-to-Have: experience with IoT devices, SaaS product support, or remote scheduling
What will you do?
- Live Client Support - Provide prompt and professional assistance via phone and chat to troubleshoot issues related to the Signamic LED display.
- Technical Troubleshooting - Guide clients through the Signamic Mobile App setup process and diagnose/resolving connectivity or device issues.
- General Customer Support - Handle non-technical inquiries, such as shipping, billing, or order status questions.
- Process Management - Accurately log, prioritize, and manage all support interactions and customer information within HubSpot Service Hub.
Join the awesome team and enjoy these benefits & perks:
- WFH
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Regular Company Events, Work Life Balance, and Career growth opportunities
JOIN CONNECTOS NOW
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is a leading provider of real-time reputation and review display solutions, offering AI-powered storefront technology that turns online reviews into foot traffic for small and medium-sized businesses across a variety of retail and service environments.
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
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