Customer Service Associates

1 day ago

Bacolod City, Western Visayas, Philippines Talent Outsourcing Channel Solutions Full time

We areseeking talented PREMIUM CABLE Customer Service Associates to join our team in Bacolod City, Negros Occidental. This is a full-time role that will involve providing exceptional customer service to our valued clients.

What you'll be doing

  • Respond to inbound customer inquiries via phone, email, and other communication channels
  • Troubleshoot customer issues and provide resolutions in a friendly and professional manner
  • Accurately document customer interactions and maintain detailed case notes
  • Proactively identify opportunities to enhance the customer experience
  • Collaborate with cross-functional teams to ensure customer needs are met
  • Adhere to all company policies, procedures, and quality standards

What we're looking for

  • Previous experience in a customer service or call centre environment; open also to with or without BPO experience applicant
  • Strong communication and interpersonal skills with the ability to build rapport with customers
  • Excellent problem-solving and analytical skills to effectively address customer inquiries
  • Proficient in using computer systems and various software applications
  • Ability to work in a fast-paced, high-volume environment and maintain a positive, customer-centric attitude
  • Fluency in English and Filipino

Apply now to become a part of our dynamic team and contribute to the success of our organization.

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