Customer Service Associates

7 days ago

Bacolod City, Western Visayas, Philippines Talent Outsourcing Channel Solutions Full time ₱15,000 - ₱30,000 per year

About the role

Talent Outsourcing Channel Solutions' is seeking passionate and dedicated Work From Home - Regular Fintech to join our team. In this full-time remote role, you will be responsible for providing excellent customer service and support to our healthcare clients. The position is based in Bacolod.

What you'll be doing

  1. Handle inbound calls from customers and provide resolutions to their inquiries and concerns
  2. Document customer interactions and maintain accurate records
  3. Follow established processes and procedures to ensure consistent customer service
  4. Identify opportunities to improve the customer experience and provide feedback to management
  5. Collaborate with team members to share best practices and provide support as needed

What we're looking for

  1. At least with 6mos BPO experience in a call centre or customer service role, preferably in the healthcare industry;
  2. Completed 2yrs college OR K12 Grad + No exp required but 6mos exp preferred

(2hrs away from Bacolod Site)
3. Strong communication and interpersonal skills with the ability to build rapport with customers
4. Excellent problem-solving and decision-making abilities
5. Proficiency in Microsoft Office applications and ability to navigate various software systems
6. Commitment to providing exceptional customer service and a desire to contribute to a dynamic team
7. Flexible work schedule and ability to work from home
8. Willing to report to MOA if needed

What we offer

At Talent Outsourcing Channel Solutions', we are committed to creating an inclusive and supportive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career development. You will also have the flexibility to work from the comfort of your own home. Join our team and be a part of our mission to deliver outstanding customer service.

About us

Talent Outsourcing Channel Solutions' is a leading provider of outsourced customer service and support solutions. We partner with businesses across various industries to deliver exceptional customer experiences. Our team of dedicated professionals is passionate about exceeding client expectations and driving business success.

Apply now to become our next Work From Home -Regular Fintech

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